In reply to a post by think26872:

So with Plusnet ADSL2 if you have 15 minutes of noise on your line that causes a disconnect and the modem automatically syncs you back at a really slow speed due to the noise can you switch off the modem after the noise passes and be straight back at a decent speed again?

That's a bit more complex, as 15 minutes of noise is quite a long time. Exceptional I would suggest. As Tommy says, possibly indicative of a line fault.

Wrt Chris's original query about profiling, which I took to mean IP Profiles, given something like a nearby lightning flash causing the low sync, the answer is yes. A re-sync would fix it with an immediate return to a high IP Profile.

If however there were a number of such over your 15 minute period there could well be an effect on the sync-time noise margin, causing a loss of sync speed for a considerable period. SNRM adjustments do still take a few weeks of stability to reset automatically.

I suffered from long periods of noise on O2. In the end a pair swap fixed it, but the new line was consistently 700kbps lower sync.

Then a year or so later it started again . It was a nuisance only, as dialling the Quiet line test and letting that run for a few minutes fixed it immediately. No long-term effect.

It got to the point where the line was unusable for long periods every day, but I didn't want the hassle of getting it fixed with another probable huge speed loss. (From 5Mbps or so sync). Finally cured by moving to FTTC which eliminated the dodgy e-side cables. I knew from several engineers that the e-side main cable was in a terrible state - and had witnessed them trying to get a useable phone connection pair, never mind broadband.

On a BT Wholesale connection such as PlusNet, my long periods of noise would have completely wrecked the connection speed, initially by raising the SNRM and in the end by imposing sync speed banding, probably at unusable levels.

Which sounds horrendous, but in fact would mean getting the underlying fault fixed. Which could be regarded as a better solution than being able to wade through it on O2.

As my problem was e-side, on FTTC it doesn't occur. If it had been d-side then it would and would need fixing. There's a big difference between a noise event and a faulty line.

Edited by RobertoS (Fri 18-Oct-13 23:28:29)

Well I decided to order the plusnet fibre which I have an install date in 2 weeks time.

I also added the free Fibre Extension Kit option but it was not clear what this was but I added it to the order as my master socket is located noware near power sockets so I guest they will locate the openreach kit and router in another location?

Chris

Just make sure that the installer fits a filtered faceplate on the NTE5 and runs the "data extension", which can be up to 30 meters long, to the preferred modem location - there have been some stories of contractors doing "cowboy" installations and not filtering the voice extensions etc. properly.

It should be fine .

I assume you ordered the Unlimited package?

If so, given your estimates (below 40/10) there is a possibility they will provision it at 40/10 speeds but with the "unlimited" specification in all other respects. If you get the full 37Mbps (throughput) and above estimate upstream, it may be worth asking them to up it to 80/20.

Depending on what modem Openreach supply, we may be able to get a look at the line stats to see exactly what the line is capable of and whether it is worth worrying about. Though Openreach have recently updated the firmwares, making that not quite so easy .

Yes, the Fibre Extension kit allows them to install the modem up to 30 metres away. Or even to move the master if that would be useful. Is there a phone at the master?

Yes I ordered the Unlimited Package with Land Line and weekend calls. Our Sky stuff stops on the 12th/13th and I think the install day for PlusNet is the 13th.

There is no phone at the master socket but over a year back I put in a new master socket from this one to another part of the room which is 5m away as I wanted to locate my phone and router next to TV. I guest they wont be able to use the extended master socket I put in but it should be an easy install for them.

Should I remove the ext I put in ready on the day?

What does the faceplate look like that they should fit?

Depends how easy it will be for him to remove the cabling and it on the day. I assume having both sets would look a mess. On the other hand, removing it yourself may be more carefully done wrt bits of paint coming away with cable clips.

Though I'm not sure having an FTTC modem close to the TV is a great idea.

Photo of my master on this page. An ugly lump.(Normal surface-mounted NTE5 box + VDSL2 interstitial filer plate + standard NTE5A caseplate. You can also see it in bits here. What do you have now?