I just clicked your link, and could see from 4am yesterday to 12 noon today . Still can, if you click it now.

On a second look, it does appear a bit worse today, so there may be an effect to do with it. I haven't looked in the Community Forums, and an estate agent just arrived so busy now.

Not at all, we were monitoring the graphs and sessions and saw that the vast majority of customers were back online shortly after the outage. We waited a few hours before closing off the status message.

There are always going to be customers with faults, or who are disconnected, it's the nature of the technology but we can't have a service status open permanently due to this.

Well the have been very reliable for me and the TB ping checker does not show an outage at all on my connection.

My Broadband Ping

When ever I have rung support in the past, the service has been pretty quick and good. I have been with several other ISPs in the past who did not match up.

Edited by philippercival (Tue 29-Oct-13 17:47:10)

Just to be clear... Plusnet returned from the Black Hole after a few hours.

From what I can tell there was an outage affecting a significant number of customers. Whatever caused it was fixed fairly quickly however some customers were left disconnected and couldn't reconnect. In my case it seems that the outage corrupted the saved password in my router. Once I'd re-entered it manually I could connect ok.

However during this time a separate incident meant the website and internal systems were not available. This together with very long wait times on the phones meant I couldn't get support from Plusnet for my issue. Thankfully I managed to rectify things myself, wish I'd thought to re-enter the details sooner!


I've only been with Plusnet 5 or 6 months and up until now have been very satisfied. I am now however concerned about getting support should it be needed.

Just had the same again, broadband disconnection, plusnet graphs showed gateways disconnected, later reconnected ok but again had to manually re-enter saved details top get connected.

Hope this isn't the start of a pattern, I've still got a while left on my contract!

Not the same issue from what we can see, our graphing isn't showing large scale disconnections. If you continue to see drops then I'd suggest opening a fault ticket with us so we can resolve.