Yes, you are dead right about back end issues never getting fixed, and the effects in so many ways. Most of it has to be a higher level policy decision to ignore them in favour of other tasks. Stupidity.

Most of them have to be simple tasks. Maybe the problem is the source code has been lost ....

You forgot to list provisioning 21CN WBC users with the upload capped to 448kbps. It must be approaching two years that they've been saying that will change to provision uncapped by default.

It's especially bad when a new user migrates to Plusnet from a supplier where they were used to the higher upload speed.

Edited by jelv (Sat 04-Jan-14 11:04:34)

In reply to a post by Chrysalis:

During my migration my status/tracking page was showing incorrect info for almost the entire process, I tried to get it fixed multiple times but noone seemed interested or capable in fixing it instead I was told manually what my status was.

I don't think mine was ever correct. It stuck on "checking your line" or something similar. As I didn't have any phone line at the time (even a VM one) and the phone number I gave them for contact was VOIP I sort of assumed that had thrown a spanner in their scripting. I didn't chae it as I was only half expecting Openreach to bother putting in an appearance and the local cable congestion had actually been cured around the time I ordered.

In reply to a post by kwikbreaks:

In reply to a post by Chrysalis:

During my migration my status/tracking page was showing incorrect info for almost the entire process, I tried to get it fixed multiple times but noone seemed interested or capable in fixing it instead I was told manually what my status was.

I don't think mine was ever correct. It stuck on "checking your line" or something similar. As I didn't have any phone line at the time (even a VM one) and the phone number I gave them for contact was VOIP I sort of assumed that had thrown a spanner in their scripting. I didn't chae it as I was only half expecting Openreach to bother putting in an appearance and the local cable congestion had actually been cured around the time I ordered.

now its been a couple of weeks you glad you dropped cable?

Well the performance has been good with no sign of congestion so far. I must admit the various stories I've seen about long delays on support calls since ordering might have put me off considering the possibility of line problems but fortunately all seems to be well so with luck I won't need support.

On your complaint about the connection being dropped for load balancing - I don't run anything sensitive to that other than a voip phone and the chances of a drop during a call are probably low and not world shattering anyway. I've not spotted anything in my router log or the TBB chart that wasn't down to me. Certainly my old VM connection was subject to many short and not so short term outages - I think the street installers blatantly swap connections around - at least twice I had to get them out to correct power level issues which had a sudden onset.

So - it's a bit more expensive than my retention deal cable was but a better quality connection and I don't regret the move.

It is quite daft they haven't fixed these things.. although when I migrated in to Plusnet, my account was activated very quickly - I don't remember there being much of a delay.

It did take them a few days to get round to my 448->uncapped upstream ticket; I wonder how many hours their support staff spend solving those issues per month.