Do a speedtest.The graph can throw some light on it

Here it is, absolutely terrible. I used to get 60+ all the time.

Here's one from before it went wrong - OK, not quite 60+ but my IP profile was lower then.

Edited by kasg (Mon 21-Apr-14 20:06:58)

Yeah, raise a ticket and ask Plusnet why they're throttling your connection.

OK, I might not word it quite like that

I suspect one of the gateways is playing up. Have you tried a PPP restart, with a few seconds delay?

I even swapped the router out and back again yesterday and it made no difference. The gateway seems to have changed both times due to the change in ping time on the BQM. But I agree, it's worth trying again. Still a fault, whatever.

Adam - FYI I have just run the troubleshooter and raised question 84595663. Changing gateways makes no difference (currently on ptw-ag04).

Well that's a bit of a puzzle. Following Plusnet's instructions and connecting direct to the modem to eliminate the router the BT speed test gives me 65.88Mbps and the TBB test this. But I've already tried two routers, maybe I should try yet another. My Samknows box results confirm that the problem started on 7th April. I guess I'll have to isolate bits of my network: switches, Samknows box, routers, to see where the problem lies.

Edited by kasg (Tue 22-Apr-14 23:46:13)

In which case which Ethernet cable did you use? The one from computer to router, or the one from router to modem?

It was the same cable I had previously used to connect the computer to the router (via the Samknows box, which may or may not be an issue). I have also just realised that the date things started to go wrong was the date I last updated the modem firmware, but as it's fine connected directly to the modem I don't see how that can be an issue. Anyway, back connected through the router and I'm back here again.

Edit: Aha! It's the flippin' Samknows box. How did that happen?

Further edit: So, I power cycle the Samknows box, re-connect it and bingo! I feel I've sent Plusnet on a wild goose chase.

Edited by kasg (Wed 23-Apr-14 00:25:38)