In my case it was easy - with the box (I presume that's what you meant by "server") in circuit, speeds were drastically reduced; with it bypassed they were back to normal. Your situation seems more complex, but if you just bypass the box for a while (maybe a day or two) and see whether the effect continues, you should have a pretty good idea whether it has anything to do with it.
Depends how you have it connected.
Mine is plugged in to a port on my router. Its on a 100megabit device (the older Cisco/Linksys unit) and so its possible if i was doing a maxed out download for long enough that I would get poor results. Since I hardly ever do that, its reports seem very consistent with those I get from other speed test sites such as thinkbroadband. I find the other reports quite interesting.
I don't think there is any capacity issue at the samknows end, as I assumed (?) the box would be programmed to use a lot of different sites, to find out how good an ISP is generally, not how good an ISP is at getting to server X.
Obviously the method is confidential, but the trial is open for new panel members.
James - plusnet unlimited fibre - 2 Jun 14 - 470m - Sync 55/9.4 (BT was 51/9.8)
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - PN BQM - PN speed - old BT speed
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - PN BQM - PN speed - old BT speed



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