ok thanks for confirming I wont spread it anywhere else, but I suggest you resume the announcements as can see what happened when assumptions got made.

The IPV6 address issue on the BNGs is something to do with the radius servers I think.

this is why I am not convinced its normal congestion, I think upload congestion wont exist due to the balance of download vs upload on consumer users.

I still have a feeling it could be something related to scanning of traffic, so possibly bottleneck hit on the shapers, or a software bug.

When I had to hop a few days ago because of iplayer basically seizing up, the download was very spiky (effectively stopping and starting) and like yourself upload was very variable, very bizarre. In addition before hopping I was seeing packetloss on tcp ssh packets but nothing showing on pings.

My parents were on Plusnet 21CN Unlimited. Since Jan, they had what appeared to be classic download congestion, but with an erratic upload (which made me concerned it might be something more local).

Last week, they migrated to BT. All that changed our end was the username/password on the router.

*Bingo* BQM now clean as a whistle, downloads and upload full-speed and straight as a die.

The download speed of my connection has recently gone down from stable 75MB to about 66-67MB, which is a bit unusual. The estimated speed within Plusnet panel has also gone down from 77MB to 72MB. I tried to restart router a couple of times in order to get different gateways, as has been recommended on these forums, but none of that has fixed the issue and speedtest sometimes places my default location to wrong part of the country.

I am just curious what gateways are considered to be better that the others or this is the case that different users benefit from different gateways?

@alext05 Change from 75 to 67 not that unusual if you have had some noise and DLM has decided to put you on interleaving. Could be temporary, or permanent (eg due to crosstalk from extra connections to your cabinet).

Run the BT wholesale speed test at http://speedtest.btwholesale.com/ and Further Diagnostics to check your profile. If this has gone down no amount of router rebooting and gateway changing will help.

Try a command line 'tracert bbc.co.uk'. If the second hop is 15ms or more this indicates you are probably interleaved.

Thanks for your explanation and recommendations, StephenTodd. Will run the tests in the evening and will report the results. Hope this is a temporary issue.

In reply to a post by tommy45:

In reply to a post by Oldjim:

nothing showing here http://community.plus.net/ping-graphs/

that's funny i was looking earlier and found this Plusnet customers ping graph appears to show the same or very similar packet loss and a whopper of a peak time latency hump

FYI, that's a PN employee and is actually a BTW issue in Sheffield. It was affecting my connection too

Edited by deleted (Thu 19-Feb-15 17:17:43)

Hi Kelly, good to see you here after such a time .