It's rare that we would decline a cashback, this sounds more like a Quidco or TCB deal - has it been raised with them?

If anyone is getting problems when having ordered via one of our links, am happy to look back and see if we can help too and add to the pester power.

In reply to a post by chrisparr:

It's rare that we would decline a cashback, this sounds more like a Quidco or TCB deal - has it been raised with them?

It was Quidco - came back as a Plusnet declined it - I have instructed to have it appealed and challenged... so hopefully someone will use some common sense - it was a specific reason you were chosen.

Were they really offering Quidco Cashback on the business product? Sounds unusual.

A quick check and it seems like they do:- http://www.quidco.com/plusnet-business-broadband/

Thanks, I should have checked.

In reply to a post by therioman:

It was Quidco - came back as a Plusnet declined it - I have instructed to have it appealed and challenged... so hopefully someone will use some common sense - it was a specific reason you were chosen.

I trust you followed the advice on Quidco's site, (I assume it is still there), to clear cookies or use a dedicated browser before going in to buy.

It is standard with all companies that the purchase has to be genuinely through referral from the cashback site. Not just a transaction routed through them.

If there is a cookie on your system from the selling company pre-dating the first visit via the cashback site they are very likely to decline the reference on the grounds of pre-decision.

Edit - Also there are several recommendations here from Quidco.

Edited by RobertoS (Fri 06-Mar-15 11:38:20)

I'll pretend for a second that this is my first day on the internet... otherwise I might be a little miffed at the diatribe.

Let me be clear. The transaction tracked. It wasn't undetected. It was just declined.

There is a difference.

No diatribe at all intended. I was offering what could be a simple explanation for it being declined.

There are huge numbers using cashback sites who don't realise the things I drew your attention to. I have no way of knowing whether or not you were aware of these things.

I didn't suggest it didn't track. I didn't suggest it wasn't recognised.

If you look at the tracking records on Quidco the next step is Acceptance or not by the vendor. That is where the vendor system does the check, and it is always some time after the deal itself goes through. Particularly on broadband where there can be a minimum term involved.

In reply to a post by therioman:

I'll pretend for a second that this is my first day on the internet... otherwise I might be a little miffed at the diatribe.

Let me be clear. The transaction tracked. It wasn't undetected. It was just declined.

There is a difference.

same happened to me, keep pushing both companies hard.

I ordered via quidco.

It was tracked status right up to the day FTTC migrated over.

Then it suddenly said declined, conveniently at the point I could no longer cancel the order.

A few months later after moaning on the plusnet forums I got my money.