Good! So I wonder what happens when you ring back unstored nos ? I guess it should work OK if stored ones do. Then the issue is only one of display.

If your stored numbers are showing the stored Name correctly then the phone is ignoring the leading zero. If you re-dial an unstored number, with a leading zero, will it get through to the correct number?

To the OP, if BT want to do the visit then it is unlikely you will be charged, I have had several visits in the last few years where a fault wasn't found at my property but either the exchange or cabinet. They weren't severe issues I should say, more to do with sync. I have yet to hear of people being charged for an engineer visit if the problem is genuine (even if not immediately visible), it seems you do need a visit from Openreach to have all of your line and equipment from house to cabinet looked over. Whilst I am in no way saying people don't get charged, that is usually reserved for the more umm techophobes.

Take the plunge, if they are recommending a visit from Openreach then there is clearly a fault, personally speaking I would find it highly unlikely you would be charged, again if your equipment is stable/fine then it isn't your fault is it?

Still waiting to try that one out as we don't get many incoming calls and those that we don't know are usually withheld sales calls.

Still find it difficult to believe I am the only Sky to Plusnet customer this is affecting though

it could just be a plus.net voice config error on your specific line and have nothing to do from where you came from (sky). Until you get a visit to review, you (and we ) will never know.

So, got a call tonight from my Dad who is listed in my phone address book. Phone reported who was calling. Exchange reported (on 1471) 001480 ******, but there was no option to call the number back, it just hung up.

There, you do have loss of service!

Wasn't sure if that was different on a PN line. Last time I listened to the recorded voice all the way through, it said telephone number such and such called at such and such time. To return the call press 5 (or something along those lines). The PN offering is Telephone number such and such called at such and such. Beeeeeeep (cut off).

Mark

I recently had an issue with TalkTalk's caller display. Following the change from GMT to BST, my caller display showed GMT+2, and my phones' clocks set themselves to it. TalkTalk requested a next day lift and shift on my line and it fixed the issue, although I believe other customers affected by the issue were sorted out by other means a few days later.

To follow up, as this has been a ongoing fault which PN and OR are now saying it can't be resolved.

I have had the line investigated further by our suppliers and the Directors Service Office at BT Openreach.

They have confirmed that there is an issue that is not part of their Network that is causing the problem. The issue is with equipment provided by Easynet within the exchange and they continue to investigate the problem.

Unfortunately, our Supplier have stated as the problem is outside of their control they have exhausted their lines of escalation and investigation.

As we have no direct link to Easynet I am not able to chase or escalate the issue within their firm. My investigations are also therefore at an end regarding this issue.

So, I am a bit stuffed now and it doesn't look like moving to another supplier will make any difference to my situation. Not really sure where to go now to get this addressed.