I wonder how many reports he bases that assertion on anyway. Whilst I accept professor973's experience of them I don't recall any others. Maybe one other recent user on here?

In reply to a post by StephenTodd:

The current Plusnet problems appear to be regional, with extra complications based on which gateway you happen to get connected to (as mentioned by Chrysalis). Many complaints come from Manchester or places close enough to have some association with it.

My speeds (Winchester) have been immaculate night and day, and I believe (but can't verify) that is the case for a large but silent majority of Plusnet customers. However, clearly there are issues, and if things are not right you won't get the same level of service from Plusnet as from a premium company .

The reported Manchester BTW BRAS issues Have been fixed as capacity was added some time ago, and the huge latency humps at peak times have disappeared, How ever there are still those issues with throughput that existed prior to the issues with Manchester , which was convenient for plusnet,
Actual throughput during peak times can be severely impacted both in a ds or us direction , it's dependant on the Endpoint you get connected to as some are clearly saturated, all you can do is repeatedly hop between gateways (drop pppoe session and reconnect )until you get connected to an endpoint that has enough capacity, IMO this is no acceptable solution,

Edited by tommy45 (Mon 04-May-15 13:09:11)

In reply to a post by RobertoS:

I wonder how many reports he bases that assertion on anyway. Whilst I accept professor973's experience of them I don't recall any others. Maybe one other recent user on here?

I knew of pulse8 long before Professor973 joined them. I've recommended them to a few people who wanted to get away from BT back haul based ISPs and they've been highly impressed with them so far with the quality of connection & technical support. The fact they've managed to get in the prof's good books speaks volumes

Talktalk broadband is rock solid. You just need to find a reseller that gives the good customer service that TT often don't.

I can confirm their superb customer service. The icing on the cake of an ISP with no contract tie-in even for fibre.

In reply to a post by kasg:

In reply to a post by baby_frogmella:

You may also want to consider pulse8 who are supposed to be as good as AAISP but without the eye watering prices:

Those fibre prices are totally eye-watering compared with Plusnet's. For the record, I have had now slowdown or congestion problems at all, but I realise that doesn't help those that have.

Plusnet are a mass market budget ISP no better or worse than the likes of BT , Talktalk , Sky et al. AAISP, pulse8, Goscomb, Netplan are niche ISPs catering for those who are willing to pay extra. So comparing niche ISPs to plusnet is like comparing apples to oranges.

Pulse8 prices are FAR BETTER than BT or PN on a market 1 exchange and INCLUDES line rental. Take near £17 off headline price and it looks a lot better. Look at call prices, good customer services and no contract tie-in also.

Lol - It has been documented here recently how Adam at Pulse8 has jumped through hoops to help sort my flaky line. Honestly never had such customer service. Email answered immediately and he will sit at his control page making adjustments for hours. better than I had with Zen and far cheaper than AA.

Edited by professor973 (Mon 04-May-15 13:50:47)

In reply to a post by mlmclaren:

PS. If Sky LLU is available it might be worth looking at Sky Fibre Pro...

Does Sky use LLU to deliver their fibre? I was not aware that Sky LLU had to be at an exchange for that as it uses BTW network? Or is it a case of they use their own backhaul and so without LLU there wouldn't be one at the exchange?

Genuine question to clear up some confusion and greatly appreciated.

In reply to a post by zyborg47:

I can not and will not pay AA prices.

They are expensive and yes they support you well but with the usage limit I agree they are not really a long term goal.. And I am with them on ADSL right now.

I will be moving to Zen for FTTC it's a reasonable price and unlimited. Something I doubt A&A will ever do.