In reply to a post by tommy45:

Using the number of people complaining on forums isn't reliable enough to gauge what is going on

That's very true Tommy.

What exactly are you relying upon?

I don't rely on forum posts only Plusnet have issues at peak times they have had for a very long time , they will never do anything about it,imo

Yet you still remain with them. This does not make much sense to me when someone says they've been experiencing such a poor service for a very long time and they will not move ISPs.

I think you almost certainly outstrip Chrysalis in your criticisms of Plusnet. Very rarely about your own connection, just many comments running down Plusnet in general. Huge noise, no content.

I agreed in my post about the figures that there are some problems. But they are nothing like as significant as half a dozen people or so would have everyone believe. You and Chrysalis being major players in that.

People such as the OP need to be aware of this factor when assessing the replies.

I see no sign of a major problem in these graphs other than the ongoing mess over the IPv6 trial where the (now hard to avoid) bng series gateways don't set up the connection properly and it falls back to IPv4 - leaving the graph red.

(For those who don't know much about the ping graphs - thinkbroadband BQM - they rely on a fixed IP address so many of the blank ones will be where the user's IP address has changed since they set up the monitor. The solid red is where the above IPv6 problem has arisen, or the user's router is off, or their router is set not to respond to pings. Mine isn't on that page but the IPv4 one is linked to in my sig. The IPv6 one I have disabled as the red annoys me ).

Been with plusnet fibre since last November, moved over from Sky llu ADSL.

I had general maintenance problem, having no phone, could not fault CS, all sorted within 3 days. There are the apocalyptic outage\s, apparently it seems, I'm not on planet earth when it happens. I'm happy with them!

In reply to a post by mlmclaren:

I think it s the fact that our Broadband is so cheap that it fails consistently in this country...

They're not enough revenues to keep the service afloat, specially when you consider what broadband used to cost compared to today...

That is true, but it do not help with these large providers fighting each other to offer the best price.
Saying that I did choose plusnet because of price.

The best move for Plusnet IMO is merge with BT... increase the prices and offer a "truly great" service.

I would move, I have no idea who I would move to, but I would be gone.
I am not a fan of BT, i been with BT before and had a awful service, with naff customer service. I was a bit worried about going with plusnet, but I was told by a few people that it was better than BT and the customer service was better, so I decided to sign up and hope.

It was either plusnet or Talk talk and I had enough of Talk Talk and their customer service and I have never had a Talk Talk connection.

I was just as bad, I wouldn't really pay much more for my service if it wasn't in line with other providers but then realized some benefits of doing so...

I think most of us is the same.

The fact is I can't afford Andrews & Arnold FTTC currently and wasn't sure about their ADSL packages but I saw the Xilo was basically in 2nd place behind AAISP so thought I would give them a go...

A bit pricey and now i would not pay that much, I did pay more for my ADSL with
ADSL24 than i would have if i went for say Talk Talk, but I did nto mind as for ADSL i had a good service. I only changed to a local wi-fi service because I needed a bit more speed. I would still be with them if they kept up the speed, but they had problems and 1-4Mb/s is no good for Netflix.
FTTC was the next logical step, but the prices from the larger providers are so much better than from the smaller ones.
At the moment I need to go on price.

I'm going to be ordering an ADSL connection with them this week, and then I'm going to start optimizing my usage levels...

I have no idea what they offer to be honest, I did look a while back, but i forgotten, I do not think they was much different than ADSL24,

Plusnet was a lot better last night, I streamed about 10 mins of something on netflix and it was in HD, only ten minutes as I got board and decided to read instead.

I could put it another way, if you remember plusnet's issues prior to the BT buyout, it was well under 1% of users complaining then as well. So I guess that meant at that time only >1% of users were affected.

Looking at forums is not a way to assess who is affected.

So to clarify.

You are suggesting the following is not significant?

under 10mbit throughput on a 73mbit sync.
under 2mbit throughput on a 20mbit upload sync

Having to hop over THIRTY times to get reasonable performance (this one suggests multiple endpoints are affected).

The above has been verified by multiple people in different parts of the country, and all of us have either green or blue svlan's.

Given support staff have been happy to make people think their issues are peering, exchange., svlan related for months before finally admitting they have congested endpoints, is it not unreasonable to assume anyone phoning up with the issue is been fobbed off as well.

Either plusnet are incompetent (dragged on since start of 2015) or their hands are tied financially to resolve the problem.

Pretending its not a issue for people signing up to be worried about is been dishonest to those people, I know you may have an interest to keep appearances up for referral bonuses, and andyh has his own vested interest which he wont disclose, but I prefer been honest to people who ask the question.

Edited by Chrysalis (Tue 05-May-15 17:46:36)

If it's a major issue - then why have the likes of TBB/ISP Review/The Register or the mainstream media (BBC/newspapers etc.) not reported anything?

they would want to be very sure of it first, generally they report when everyone or close to everyone is affected, as not all plusnet endpoints are affected there is various people who will report normal speeds.

e.g. the register doesnt report on regional VM issues, if it did it would be filling up its page every day with them.

The one thing I agree with you on is tommy should have migrated out by now.

I personally will migrate out if it gets bad enough that I cannot keep good performance by staying on a good endpoint (currently I can), although this problem is bad enough it has prevented me from doing router maintenance as I dont want to drop the PPP session.

Edited by Chrysalis (Tue 05-May-15 17:50:45)