Download speed was 0.19Mbps and IP profile 13.85Mbps
Upload speed was 0.35 and IP profile 0.83

Those IP profiles are very close to what I normally attain.

Edited by deleted (Wed 06-May-15 17:18:40)

In reply to a post by tarren:

Download speed was 0.19Mbps and IP profile 13.85Mbps
Upload speed was 0.35 and IP profile 0.83

Those IP profiles are very close to what I normally attain.

The line speed reported in the PN portal is restricting the throughput speed as the reported IP profile from the BTw test above was 13.85Mbps,

Plusnet report..
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
0.2 Mb

The PN line speed profile held by PN should in theory get updated within 24hours once the delta report comes through.
I can't remember whether this can be adjusted manually by PN staff before an update, maybe not, but others might know.

Edit
Of course something must have happened to the connection in the way of a resync to have occured for the PN portal to have that 0.2Mbps line speed recorded.

Edited by Apprentice (Wed 06-May-15 18:08:30)

The normal helpline people can reset the Current line speed in seconds.

Thanks for that Bob.

This from Plusnet yesterday evening,

Ive arranged for the line to be reset to try and fix this. The reset normally takes 4 hours to complete. After 4 hours your router will need to be powered off for 10 seconds and then turned back on. When it reconnects wed expect the speed to be normal again, but it can take 24 hours before everything fully updates.

No difference this am. Will let you know how things progress.

Thank you for your input, appreciated.

So, it will either be faulty filters/equipment or a line fault then.

Strange that the Support bod jumped to an SNR reset so quickly.

I dont think it will fix it tbh.

There is something causing the drop, and just resetting the SNR is unlikely to be a long term fix.

Ummmm.

I'm not sure a line reset is needed. Your IP Profile and sync appear not too bad:-

In reply to a post by tarren:

Download speed was 0.19Mbps and IP profile 13.85Mbps
Upload speed was 0.35 and IP profile 0.83

Those IP profiles are very close to what I normally attain.

The "Current line speed" held on your account at Plusnet is what needed resetting, a simple task carried out in seconds, as I said.

The line reset may improve the sync a little, or it may lower it a little. However, the result should be an auto-update of the "Current line speed" within a few hours of it.

Unless I'm missing something...

Downstream..17720 kbps
SNR margin downstream...0.2kbps

The downstream SNRM is waaay too low. My old ADSL2+ line would grind to a halt when the SNRM tried to synch at 3db. It should normally be 6db.

Are you tweaking your line? If not, a reboot of the router *should* have it try and negotiate at 6db again.

Gentlemen, I've renewed all cabling, including a new filter, all as supplied by BT. what more can I do, same results by the way.