I have been using the WeQ4U app on my phone to ring customer services. When you get put into a queue you press 9 then *, hang up and make sure the app is running, your phone then rings when the customer services answer the call. Doesn't help with the problem of not being called back but has saved me a lot of time waiting on the phone.

Edited by deleted (Tue 02-Jun-15 18:57:26)

In reply to a post by beardedwonder:

I have been using the WeQ4U app on my phone to ring customer services. When you get put into a queue you press 9 then *, hang up and make sure the app is running, your phone then rings when the customer services answer the call. Doesn't help with the problem of not being called back but has saved me a lot of time waiting on the phone.

Sadly lots of companies say they will call back and don't. Just the way things are, the worse is BT or used to be and Talk Talk not far behind.

I must admit Plusnet have been good to me when things have gone wrong,

I had a callback from my old ISP today, I phoned them up as I noticed they was still taking money out of my account, they said they would phone me back once they looked into it and they did.
That is the difference between a small company and a large one. Now if only they could offer me around the same speed as I get now for the same price.

Eeeek.... Now I feel partly guilty for asking the question.
(Not really... but hoping everyone can get along.)

Anyway didn't get a call back so I had to call.. Looks like they have to cancel the original install to place a new order. Also turns out you can't have 2 home phone lines with Plusnet.

So now I'm considering just going with BT Business broadband since Zen also promised a call back from their sales teams and didn't follow through and yet BT did and I didn't have to wait.. I thought it was because it was the business team but I was on hold to plusnets business team for about 20 mins.

So I'm not that impressed with the responses I have had from everyone bar BT at the moment... That's probably a turn up for the books... Although I'll see if they call me back tomorrow before I decided.
BT mentioned that FoD would also be available again at some point so may be worth sticking with them... PlusNet said they wouldn't even look at FoD even if it was available.

Anyway.. Always worth feeding back on good and bad service in my view as it allows others to make more informed choices.

In reply to a post by wingco1:

That's a bit harsh Bob.

I hit a nerve I think!

Only Tuesday and already come across 2 forum threads with people arguing and throwing hissy fits...

Think everybody's got the where's Summer blue's!

Also turns out you can't have 2 home phone lines with Plusnet.

Who told you that, CS I presume?

Wonder why not, might trawl the T & Cs if have spare time to see if that is mentioned, or will post this query in Community forum might be quicker in finding out

In reply to a post by Pgre:

... So now I'm considering just going with BT Business broadband ...

DON'T!

When BE started to be taken over by Sky I jumped to BT Business Broadband. One of the worst ISPs I have ever encountered, making BT Residential near paragons of perfection in comparison. BT Business Broadband seems to be farmed out to small companies who you deal with for almost everything, and mine was totally inept. If they could get it wrong, they did, especially after their suggesting that I terminate my residential line and move the number to my business line. The core of what happened - they terminated my business line, set up a new BB contract on the residential line, and charged me 20 months worth of early termination fees. I had quite a fight to get the line moved and my money back.

I was really pleased when they increased their prices, enabling me to get out of my contract early. They still owe me money.

Other people, in other areas, may have a better experience.

Well.. Sales/CS both mentioned that.

If I wanted two lines it would have to be their business lines... which whilst they have a 24Month contract they are cheaper than the residential lines per month...I keep thinking there is a catch but perhaps its just the contract term.

In reply to a post by mlmclaren:

Only Tuesday and already come across 2 forum threads with people arguing and throwing hissy fits...

Think everybody's got the where's Summer blue's!

Yep, but the sun is out here,.

In reply to a post by Pgre:

Also turns out you can't have 2 home phone lines with Plusnet.

Utter rubbish. Whoever told you that at Plusnet is probably a n00b.

I dealt with LOTS of Residential customer who had more than one line.