I am on Plusnet Business Fibre, with a 24 month contract, plus phone and caller display.

I was really pleased with the way that Plusnet fought with BT to get my ADSL -> FTTC upgrade done at the tail end of last year. Due to glitches in BT systems and Kelly's incompetence, this took around 6 weeks from the point of order, 3 engineers appointments (one no show due to the glitches, one Kelly - claimed to be unable to get in to the cabinet, and one BT OR who did the job). I was previously happy with the amount of effort Plusnet put out in to getting the best possible (but still poor) ADSL Annex M performance, arranging several engineer visits.

I use a hacked HG612 with an 80/20 sync and good real world, Samknows and TBB speed tests results.

The only problem is that sometimes I end up on a poorly performing gateway with high latency and sometimes massive packet loss. Hopping gateways (by dropping and re-establishing the PPPoE session) fixes that.

So, I am a happy Plusnet user, with good performance and good support when I have needed it.

TalkTalk Business

I also have a works supplied TalkTalk Business ADSL line. Only 8 Mbps down but usually rock-solid. There are very occasional lost connections / lost routing incidents lasting for an hor or so. The line once became noisy (deafening when I plugged a phone in). Reported it to work, who reported it to TalkTalk, and within 24 hours BT OR were working in a nearby chamber to fix the fault, so I am quite happy with TT, especially as they are free for me, and nowadays I only use the line as a back up. Both modems plug in to a tiny pfSense firewall which does the failover.

Previous ADSL ISPs:

Pipex - dire.
Demon (before they sold out) - excellent.
Nidram - were good but became poor.
Sky - appalling. Lied to me for 3 months when they knew that they had an exchange problem.
BE - excellent, until they announced that they were being bought by Sky when I jumped to ...
BT Business - totally unbelievable incompetence Far worse than anything I have read about BT Retail..

I did for a while have BT ISDN (no problems) and elsewhere NTL cable (technically fine, but administratively both inept and arrogant.

Plusnet Charges:

1	Call charge for the period to 06/03/2016	£0.15	£0.03	£0.18
1	Ultd Business Fibre Dual (24 Month) - Market 2/3 charge for the period 06-03-2016 to 05-04-2016	£33.00	£6.60	£39.60
1	Caller Display charge for the period 06-03-2016 to 05-04-2016	£0.99	£0.20	£1.19
1	UK Anytime (24 Month Contract) charge for the period 06-03-2016 to 05-04-2016	£10.50	£2.10	£12.60
1	Call Plan charge for the period 06-03-2016 to 05-04-2016	£4.00	£0.80	£4.80

Net Amount	£48.64
VAT Amount @ 20%	£9.73
Invoice Total	£58.37

I can't agree with your having rated Pipex as dire

I was with the original Pipex from March 2002 and they were a great company - I'm still friendly with a then senior staff member.

I left them in July 2007 when they were about to be sold for a second time.

Went to Plusnet and still there