Thanks kitz .

Just for info, the Tsohost Cloud system, which I detest in terms of user information and control in general, does have a sort of cPanel lookalike I think they must have written (or had written) themselves. It is very poor compared to cPanel.

The domain that my Community Forum emails come to is on the old cPanel hosting.

Having made a request as per my earlier post today there is no sign of anything to the relevant email address in the cPanel email trace. All display options ticked including "deferred" and "in progress".

I have the relevant part of the header for my first or second attempt in this post. A later one was almost exactly 12 hours delay.

In reply to a post by RobertoS:

Having made a request as per my earlier post today there is no sign of anything to the relevant email address in the cPanel email trace. All display options ticked including "deferred" and "in progress".

Same here - I looked at the cPanel trace last night - nothing showing for me either.

According to my ticket, the guy today looked at the logs and couldn't find anything for @community.bt.com (which also uses lithium) and could only see the one late arrival for @plus.net, nothing for the missing emails despite me listing what time I generated new requests.

Yep misp like me.

A later one was almost exactly 12 hours delay.

Interesting - test PMs using my dummy account have been almost exactly 8hrs or 20hrs.
I too thought it was a bit odd that they were almost to the minute.

The site is on cloud because it uses Wordpress and we had to move to the Cloud Servers to get that option.
This happened when I redesigned the site which was previously written using html (and a bit of a bastardised version at that)
I can't check the details as I don't receive the emails directly but as a redirect from the website email

Edited by deleted (Sun 10-Apr-16 22:38:09)

what this really need's is a sysadmin looking at the logs in the shell, the like's of cpanel will show dumbed down bits of information only.

Some emails can be rejected/greylisted before the stage where the recipient is checked and as such wouldnt show up in cpanel etc.

In reply to a post by Eurostar:

There's a thread on the Plusnet Forum suggesting that some mail servers may be greylisted by Lithium, who host the new forum.

Greylisting is done by the destination server, not the source. So in this case Tsohost/Vidahost would be doing the greylisting (intentional delaying of email delivery), if indeed that is the issue here.

Edited by Oliver341 (Sun 10-Apr-16 22:53:49)

In reply to a post by wingco1:

Well it's borked. If Plusnet can't get a simple password change right there's no hope really. I'm not looking for workarounds.

They can for some people. Mine came through immediately on gmail (once I realised that I originally registered using the original googlemail domain). A test with my own mail server(*) came through immediately as well. Whatever the problem is it appears to be host specific rather than a PN issue. But it's curious, I admit.

(*)For ISPs I use an independent address because if my connection fails I can't send or receive email

Edited by Andrue (Mon 11-Apr-16 08:42:55)

My password change emails (requested on the first day of the change-over) never appeared at all (email on 'UK Cheapest' hosting) - I just created a temporary account using my Plusnet email address and messaged a staff member who reset my original account email to an agreed one (also on my Plusnet account).

In reply to a post by Oliver341:

In reply to a post by Eurostar:

There's a thread on the Plusnet Forum suggesting that some mail servers may be greylisted by Lithium, who host the new forum.

Greylisting is done by the destination server, not the source. So in this case Tsohost/Vidahost would be doing the greylisting (intentional delaying of email delivery), if indeed that is the issue here.

yep which is why I am asking people to read their logs.