Nul points, PN!

So I wasn't alone in hitting prob. Rang CustServ and the guy could only suggest clearing cookies and/or trying a different browser. No diff! In the end I had to fangle my own way through it, but don't ask me how.

I suggest that if this particular forum has a fault it is that, as someone has recorded elsewhere, it is populated largely by blokes who are technically knowledgeable/confident. Chat about Lithium and all the ensuing posts certainly wouldn't have helped this guy at all.

Arguable that 95% of PC users just want the damned thing to continue to work so we can get on with the stuff we bought it for! [DISCUSS]

(replying to myself so as not to upset anyone else!)

I spent over 24 hours going backwards and forwards with Tsohost support and the conclusion is that there is absolutely nothing at Tsohost's end that would explain this. Most of the time, the emails are simply not reaching their servers. There were two that did, both of which were delayed for too long to be of any use to me. I am going to have to try re-registering and taking the issue up with Plusnet.

@kasg

Im not with TSO, but try contacting them again saying that someone on Vidahost was also experiencing this same problem and that Dominic Taylor is aware of the issue with smtp2.lithium

Dom was able to fix it for me. If you're dedicated, then I think its a relatively easy thing to do on one server... however I'm not sure what they will do in the case of their shared servers, but he said he would look into tweaking something.

The issue is something to do with the lithium server constantly times out when your host tries to verify that they are who they say they are.

2016-04-11 10:02:15 SMTP connection from smtp2.lithium.com [46.19.168.11]:51745 lost
2016-04-11 10:04:22 SMTP connection from [46.19.168.11]:60148 (TCP/IP connection count = 1)
2016-04-11 10:04:34 SMTP connection from smtp2.lithium.com [46.19.168.11]:60148 lost


At least if you mention Dom's name it may kick start something and stop you having to go round in circles.
Good luck.

Thanks kitz, I'll add that information to the ticket.

so we now have another possible cause.

Some sysadmins will make the sender wait X amount of seconds before accepting the email (effective anti spam measure), are lithium servers configured to be impatient and as such simply timeout instead?

Yippee, thanks to kitz and Dom Taylor I'm on!

Hi Kevin,

Should be fixed for you now.

We run thousands of servers with greylisting (it's a standard cPanel feature / many mailservers use it) but obviously for this mail system it's not working so I'm going to get it adjusted / disabled.

A subsequent password reset request took only 10 minutes to arrive so it actually worked! If any other Tsohost customers want to reference my ticket, it's TSY-217-79215.

Yaaayyyy!
Requested again less than five minutes ago after reading your post. I hadn't got my mail client loaded so started that up. Looked at the headings list for two domains then the relevant one, and up it came. Less than two minutes from submission.

The reset then worked immediately.

Thanks Kevin, for chasing this through.

Hi Bob,

I received another comment on the ticket:

Interestingly it wasn't greylisting, but another feature cPanel uses which adds a few seconds' delay. But evidently just enough to trip up that mailserver.

This demonstrates that, with the best support in the world, you still end up with certain areas in which only a select few have the necessary expertise, you just have to make sure that things get escalated to the right place. This had already been escalated once before it found the right person, thanks to kitz.

http://forums.thinkbroadband.com/plusnet/t/4476556-p...

In reply to a post by Chrysalis:

http://forums.thinkbroadband.com/plusnet/t/4476556-p...

Indeed, that seems to have been the case here. I'm still having trouble with another password reset email which never turns up and they're looking into it for me.