In reply to a post by 69bertie:

Having everything routing through one building isn't sensible.

That's why only 10% of customers were affected.

In reply to a post by Vorlon:

I wondered what negatives I could face after moving from a rock solid ISP and now I've found out. But equally my PlusNet package is cheaper and to be fair I have to take that into account.

Nah, this week was unusual - and for me no big deal anyway. Just a few sites being sluggish or needing a reload. PN did have some throughput issues for the first half of last year which was bad for some users but didn't interfere much with what I wanted to do.

I was with IDNet for a year prior to coming to PN. I've saved a lot of money not had to worry about usage allowances and the service has been mostly excellent. I don't regret the move at all and I don't think you will. We've lost IPv6 which is technically annoying but has no practical value at the moment anyway.

Edited by Andrue (Fri 22-Jul-16 08:34:43)

In reply to a post by TLM:

Equally sceptical of the 10% claim - that 1 in 10 connection attempts to the site you wanted to reach might fail. For me, it was more like only 1 in 10 attempts worked. Most of the internet was unreachable. A few sites were OK, or slow, but almost OK.

No sounds about right to me. Some sites were sluggish others failed to load first time and need a refresh. Nothing more than a slight annoyance.

Edited by Andrue (Fri 22-Jul-16 08:37:29)

In reply to a post by TLM:

Thanks, yes, I'm aware of what happened - yet surprised there was no official recognition in any of the reports that my area was even affected.

Equally sceptical of the 10% claim - that 1 in 10 connection attempts to the site you wanted to reach might fail. For me, it was more like only 1 in 10 attempts worked. Most of the internet was unreachable. A few sites were OK, or slow, but almost OK.

Perhaps 90% of registered users were not logged on?

There is some variation in how the 10% is talked about, in some cases it is written to suggest 10% packet loss

In reply to a post by trolleybus:

Perhaps 90% of registered users were not logged on?

I did not have any problems at any time.

In reply to a post by MrSaffron:

There is some variation in how the 10% is talked about, in some cases it is written to suggest 10% packet loss

The wife works from home; some aspects work via a VPN, others via the external internet. For her, the main VPN worked on Wednesday morning, but her IM capability didn't. Some colleagues found the problem the other way around, some could reach neither, and some saw no issue.

It felt more like routing issues for a subset, rather than throughput issues.

Well, water under the bridge now, but the specific report jchamier linked to, at the usually reputable Register, originally described the 10% problem not as 10% of users, but 10% of attempts to connect to websites.

As Mr. Saffron pointed out, there seem to be discrepancies in the way that10% was reported. I have no way of knowing what percentage of users were affected, but I know with absolute certainty it was more than 10% of websites for me. It was not a minor nuisance, but rendered the internet almost unusable. I was just about able to post here about it. I couldn't reach Plusnet themselves to check the service status, I couldn't get the BBC News, or sites like downrightnow or downforeveryone, I couldn't get any of the language learning resources I access on a typical day, and so on. I just had to walk off and leave it.

Did you try a new PPP session to fix things? Or a resync?