I can guess which day that line had a gateway change.
And wait until the account is reset at the monthly invoice date. You don't get that table anymore. All you will get is

Sorry, there's nothing to show at the moment.

This might be because your account is new, or your usage has been reset for a new billing period.

It can take up to 4 hours for your usage to show up - please try again later.

Been a bit longer than 4 hours since the invoice date

Mine seems to have gone back to normal on the 15th December - seem to have lost it at some point before that. Not that I care really, being unlimited.

Mines been like this for a while, ive not swapped gateways as far as I am aware during this time.

Usage

Edited by Philce (Sat 31-Dec-16 11:18:29)

In reply to a post by georgelnx:

I can guess which day that line had a gateway change.
And wait until the account is reset at the monthly invoice date. You don't get that table anymore. All you will get is

Sorry, there's nothing to show at the moment.

This might be because your account is new, or your usage has been reset for a new billing period.

It can take up to 4 hours for your usage to show up - please try again later.

Been a bit longer than 4 hours since the invoice date

Ah so that's what has caused it? Well it's unlimited and he doesn't seem to get bad speed so I had best leave it - but thanks for clarifying.

I see my image was removed - ha! no idea why :/

My data usage is now showing again

Coincidentally on the same day as my download speed reverted to almost normal.

Edited by DRW (Tue 03-Jan-17 19:18:47)

You've probably changed the gateway you connect to.

I noticed the the usage recording stopped for me when I changed gateway.

Plusnet usage reports used to about match my router statistics.

After moving to the WBMC (or whatever it is called) platform Plusnet reports were about half that of my router statistics.

I don't think they have been at all reliable since the platform change.

My poor dad,

The day his stats return he loses phone and broadband. It's been down for over a day now.

Well while data usage works for some and not for others is waiting to be fixed, Plusnet have added a new wrinkle to the question of how much data have I used.

When you log in to check your usage, you should see this new message

Data usage is no longer fully accurate

We've made some improvements to our network which will improve your connection to some popular high bandwidth services such as YouTube and Netflix. We will no longer be able to track your usage on these services which means the information below will not accurately reflect your usage.

Looks like the solution to the usage figures is just to not bother counting it.

My stats re-appeared around the middle of Jan but have now gone back again to 0Kb. I've not worried about it overmuch but one thing I wonder about is that I have never seen any explanation of the cause of the issue or why, since PlusNet say that useage is still recorded, the figures can't be displayed.