In reply to a post by RobertoS:

Historically Plusnet have never seemed to like simultaneous provide migrations, and nearly always migrate the phone before placing the broadband order.

That's pretty poor of them TBH, so this happens a lot?

In reply to a post by ukhardy07:

In reply to a post by RobertoS:

Historically Plusnet have never seemed to like simultaneous provide migrations, and nearly always migrate the phone before placing the broadband order.

That's pretty poor of them TBH, so this happens a lot?

Screw-ups? Yes. It's what they are best at.

I was still being sent payment reminders after I had migrated and phone was transferred before broadband.

Did you communicate to BT direct that the line was being migrated to Plusnet and that BT were to terminate their service or did you only speak to Plusnet and leave them to deal with notifying BT?

Didn't speak to BT at all, simply placed the order with JL/PN .
The order was completed yesterday, they've got no idea why there was any delay. I did have to switch routers - the BT Homehub stopped authenticating.

However... despite the previous BT Broadband connection being a perfectly happy ADSL2+ connection with 900k upload, PN have moved it to an ADSL1 connection with 448k upload.

I've raised a ticket to get it moved to ADSL2+, so we'll see what happens.

They haven't supplied you with ADSL1 - they still, despite there being no valid reason for it, routinely supply ADSL2+ with the upload capped at 448.

On a separate note, there's nothing to stop you using your BT HomeHub with Plusnet - they are part of the same group, and any of the ISPs that are under the BT umbrella can use them. The only exceptions are the HomeHub1 and older models of the HomeHub 1.5. HomeHub 2 - not sure, but HomeHub 3/4/5 will definitely work. You just have to access the user interface and put in your Plusnet username and password.

Edited by Jaggies (Tue 10-Jan-17 20:16:32)

My upload is not capped. Maybe it depends on the exchange?

Not usually. There have been numerous posts on the Plusnet Community forums about this. I think there was a period of time when they stopped this ludicrous policy, but it would appear they have reverted back to type.

According to a rep on the PN forum, it's accidental.. When they order from BT, the default option is 448k capped upload.

Funny that never affects any other ISPs?

It'll be the default in their ordering system I bet. Not in the BT Wholesale one .

Take on loads of new staff who don't know, and it doesn't get changed at order time. Changing the default takes us back to:-

In reply to a post by RobertoS:

... and now needs to go onto the priority assignment queue awaiting a weekly committee meeting; then that forwarded to the next task assignment committee meeting a week later to assign it to a team leader; who receives weekly schedules of new work and then adds it to the bottom of a team member's list for the priority level assigned 2-3 weeks earlier; who in a few weeks adds the missing character to the link and tests it once then sends a completion ticket to the team leader, and back up the system to the mod being incorporated into the next website update at the end of January, having missed the end of December one.

Or similar!

Except in this case it always gets rejected because it's so simple for staff to select uncapped at order time [cough] .