New static IPs not working for weeks

Paid for a static IP and new line 3weeks ago.
Just off support phone line second time in 10days and been advised there are multiple reports static IPs are not working since sometime in August. Could not give any fix details etc. Ordered this line with static IP and good Plusnet reputation in mind. Also their page on static IP gives link to raise a ticket and after following it getting "We're sorry, but you can no longer ask a question through the Help Assistant.".

Is Plusnet reputation going downhill by any chance or this is just a one off?

Thanks

I don't have an answer but this is the opposite of my situation. I gave up my fixed IP some years ago as I had no particular use for it and I knew they were in short supply.

Over the last couple of months or so I've come to the conclusion that I have somehow got a fixed IP again. It has survived countless re-syncs including a 4 hour downtime last night (I have an abysmal long line currently on 15dB SNR downstream!).

I wonder if there were some network changes made by PlusNet a while back with unexpected consequences.

p.s. I'm not particularly interested in my IP but I do keep an eye on my BQM which I used to have to edit every day or two but not any more.

Edited by longedge (Fri 01-Oct-21 20:03:41)

In reply to a post by utis:

"Ordered this line with static IP and good Plusnet reputation in mind.

Who told you they have a good reputation. They certainly have a reputation...

In reply to a post by utis:

Is Plusnet reputation going downhill by any chance or this is just a one off?

This would be their reputation as the cheap arm of BT? I'm not sure how much further downhill they can go.

They lost their reputation as a quality ISP several years ago. I'm actually surprised that they still even offer static IP addresses.

Back when dial up was a think then random dynamic IP addresses made sense. With the advent of ADSL and 24x7 connected routers it is somewhat pointless. It survives so that ISP can charge for static IP's and because they are lazy. It is similar to PPPoE still being used by the majority of UK ISP's for xDSL/FTTP connections instead of IPoE. They do it because they used to do it and are to bone idle and lazy to change.

As regards PlusNet my static IP is just fine, as is my mothers and sisters.

In reply to a post by jabuzzard:

Back when dial up was a think then random dynamic IP addresses made sense. With the advent of ADSL and 24x7 connected routers it is somewhat pointless.

I assume that not everyone leaves their router on 24/7 and that some still only switch the router on when they know they are going to use it. The older generation in particular (talking as a 54 year-old, lol) tend to see the internet as something they do occasionally rather than a continuous part of their life. If there are enough people who only switch their router on two or three times a day they might represent a worthwhile saving to the ISP.

Also some ISPs are now using CGNAT which is incompatible with most of the purposes for which a static IP address is intended.

Edited by Andrue (Sat 02-Oct-21 21:29:37)

In reply to a post by jabuzzard:

Back when dial up was a think then random dynamic IP addresses made sense. With the advent of ADSL and 24x7 connected routers it is somewhat pointless.

Not really, having dynamic IP addresses rather than one IP address which follows you to every website you visit has privacy advantages, assuming one also clears cookies periodically.

In reply to a post by Andrue:

I assume that not everyone leaves their router on 24/7 and that some still only switch the router on when they know they are going to use it. The older generation in particular (talking as a 54 year-old, lol) tend to see the internet as something they do occasionally rather than a continuous part of their life. If there are enough people who only switch their router on two or three times a day they might represent a worthwhile saving to the ISP.

Turning an ADSL router on and off is not recommended, it is seen as line instability and the equipment in the exchange is likely to lower your sync speed to compensate. Best to leave it on all the time.

If you have a VDSL connection turning your router on and if is completely stupidity as the equipment in the cabinets is almost certain to lower your sync speed in response to what it would see as line instability. It would only be done by someone who is ignorant of the underlying technology.

Changes with FTTP technologies but frankly your ISP won't thank you for it.

I very much doubt any significant proportion of the population only turns their router on when needed. I don't and I am only a few years younger than yourself. My mother does not and is in her 70's.

"It would only be done by someone who is ignorant of the underlying technology."

Excuse my ignorance but I was under the impression that turning the router off and on again was an issue only if it was done a few times in a short space of time. Am I wrong?

In reply to a post by broadband66:

"It would only be done by someone who is ignorant of the underlying technology."

Excuse my ignorance but I was under the impression that turning the router off and on again was an issue only if it was done a few times in a short space of time. Am I wrong?

No, you are correct. I'm afraid it's the poster you are replying to who appears somewhat ignorant of the technology. You have to disconnect or power cycle the router several times during a short time period (I think for VDSL it's 15 minutes) before DLM will take notice. I forget what it is for ADSL but it will be similar. What gets DLM's attention is a flapping line. One that is on for an hour then off for several hours is of no concern to it.