Order nightmares!

https://thumbsnap.com/LGHyYSfK

But at least they are now offering a product they can supply! Tried a few days ago and they said they couldn't supply FTTP that they had on offer.

Edited by hk11 (Fri 21-Jul-23 19:17:06)

Turns out it is a known problem' so you'd think there would be some information about it online somewhere.

Frequent mention on the PN forums, even renewal offers appear as 'not available'. Given the wonky website I would give them a call if I were you.

I left my enail address, but no one came back to me.

Yea, the dead hand lies upon the PN website, and as for the accounts system ... once you're in the service is great but every time I have renewed there's been a problem. In such cases I'm afraid the only way is to give them a ring, I find the staff pleasant and helpful and it's not their fault the darn thing won't work.

Similar experiences, but on the flip-side why should it be the customer who suffers because management won't sort their IT out? They are in a technology based business after all!

Plusnet do not help themselves with issues like that...
However, the basic service of providing internet access works well.
In my experience Plusnets call centre staff are always polite and helpful.
As Malwaremike suggested it would be better to call them.

What's the problem with lifting the phone? With 1.4 million PN customers someone is bound to be unhappy, just like any mass supplier of any consumer service not just ISPs. Many years ago I had an experience with Talktalk, after that anything has to be better!

I sorted it via online chat in the end, but took several goes.

FTTP = no phone anymore.

All sorted via online chat in the end.