In reply to a post by longedge:

My experience (in this case as well) is that they always send emails twice. Once to postmaster@ account.plus.com and once to named@ account.plus.com
I've always been mildly irked by the constant duplication but have supposed that there's a good reason behind it

Yes the duplication must annoy but it makes sense if your main contact email address isn't a free one associated with your username/plus.com - e.g. say a gmail email address.

In reply to a post by MHC:

I have oversight of a PN account and the contact email is one of mine. NOTHING has been received.
I have just also accessed the PN email - nothing there either.

At least I know it isn't just me now. I wonder if they are leaving people who do not use their PN email to the end? I will feel happier selecting an option to say I do not want the PN email so I hope the migration email will eventually come. Surely they need to confirm with customers even if they look like they are not using it now they may still want it in the future?

Edited by think26872 (Mon 20-Oct-25 19:13:57)

I have a domain from freenetname which PN took over and heard nothing either by the domain email or my PN mail.

I haven't received anything. My username starts with a b so if it's alphabetical I would have been near the top. Not a big deal, I've never used the Plusnet email address(es).

Hi. As a geriatric IT user I'm looking for help. I've had a message from nominet saying that my plusnet registration has expired. I am struggling to find out what to do as it is my primary email address used for most of my financial and business dealing. I cameacross this link through a google search but the message trail seems to start half way through and although it seems to relate to the problem I have the responses do not give a clear path to a resolution. Could someone please help.

Edited by nickgilbody (Tue 28-Oct-25 09:22:36)

In reply to a post by nickgilbody:

Hi. As a geriatric IT user I'm looking for help. I've had a message from nominet saying that my plusnet registration has expired. I am struggling to find out what to do as it is my primary email address used for most of my financial and business dealing. I cameacross this link through a google search but the message trail seems to start half way through and although it seems to relate to the problem I have the responses do not give a clear path to a resolution. Could someone please help.

I'm going to send you a private message. Please read it ASAP.


seb

Could contact PlusNet and ask them nicely to renew until the move gets sorted out.

You could transfer your domain to a new host and additionally take out an email hosting package, e.g. https://www.mythic-beasts.com/support/domains/transf...

I have received it now - to my Gmail addy. It's also in my Plusnet email inbox - twice - as you say!

Everything else that was ever in that inbox seems to have disappeared. I'm not sure when they cleaned that out, or if they announced they were going to! It's unlikely to have been anything important, as I've not used it in years, but I would have welcomed the opportunity to check, if I'd known it was going to be deleted.

Another thing I noticed is that my contract ends this week, and I don't think they ever mailed to tell me it was ending and ask what I wanted to do. That's a bit sneaky, because the out-of-contract price is a real mick-take.

In reply to a post by TLM:

I have received it now - to my Gmail addy. It's also in my Plusnet email inbox - twice - as you say!

Still waiting for mine. I guess they are working the way through a list I still mustn't qualify

In reply to a post by TLM:

Everything else that was ever in that inbox seems to have disappeared. I'm not sure when they cleaned that out

If you do not log in after 90 days emails are automatically "deleted".
It doesn't stop new emails being delivered just anything older than 90 days gets automatically "deleted" every 90 days.
They do email ONLY the Plusnet mailbox saying you can contact support for them to recover them for a limited time.

In reply to a post by TLM:

Another thing I noticed is that my contract ends this week, and I don't think they ever mailed to tell me it was ending and ask what I wanted to do. That's a bit sneaky, because the out-of-contract price is a real mick-take.

The end of contract email is usually sent 31 days before contract end date. Many years ago I didn't get one but recently they have been working for me.

You can login to the control panel to see the current deals anyway. YMMV and at least for me the closer you got to contract end date the worse the deal gets though. I phoned them and at least got them to match the initial end of contract deal without any real "begging". If you are trying to keep your landline number make sure you make it clear / choose the correct option.

Also for a change, the billing system didn't completely leave the building and correctly sorted itself out as I too was charged a massive monthly fee due to the forward billing and contract ending but the next one after signing a new contract was much less than the new contract monthly fee due to the previous "over" charge.

Edited by think26872 (Sat 08-Nov-25 13:43:55)

They did send the email a month prior - I must've missed it.

The only "deal" offered on the dashboard was £1 per month dearer than the email had offered, but I couldn't be bothered to argue the toss over 25p per week. Too old and ill now to get into this game of "negotiate your own renewal price" every year. I know that inevitably leaves me paying over the odds, but some things are not worth the hassle.