Reconnection after debt, dodgy exchanges

Hi all,

I have been connected to sky broadband since the end of september. Allthough the connection has been flaky in the evening it has been getting better. To cut a long story short we changed payment details for sky to a new account via direct debit. Due to lack of funds in the account the payment didnt go through and we got cut off from sky on wednesday 15th and broadband on friday the 17th.

Nedless to say I have now settled the debt and direct debit set up. After calling tech support 3 times I am none the wiser. The router gives 0db as the line attenuation (no flashy green internet light either) which should indicates we have no signal. This contrary to sky saying that we our account says that our connection is active. I would have expected there would have needed to be a reauditing of the line before it would become active again, as I assumed we got "cut off" rather than them just rejecting authentication.

What is the normal procedure after being cut off? To top things off apparently our exchange (Wadsley Bridge) has been having a few problems too, yet when i rang sky today they say they have been fixed. Oh and is there a way to get past the "troubleshooting" that tech support wants you to do when the say "is it plugged in" and all the stuff that is the obvious.

Any help would be greatly appriciated.
Thanks,

Lawrence

First I would suggest to log onto the BT website and track the orders for your landline.

If registered for online billing, go to www.bt.com, Small Business section (not home user), Tracn an order, then Track Landline orders. Next is the logon screen and use your normal home user login here.

That will show you the orders against your account. If they have really requested from BT to completely disconnect you you will have a cease order there that would have been completed 7 days after you lost internet.

Not having the internet light on points towards that although it would be very surprising (and unprofessional) to cease your line just because of one bounced DD.

If they only cut your authentication you would still have the internet light on but no internet.

Check whether cease happened and if it did Sky would have to make a new order all over again. Or if they ceased your line and you're mad about it (I would be), that means the line is actually clear to get broadband from any ISP.

Check that and then call them and tell them you saw the cease on the BT website so they can jump over the 'plug this plug that' nonsense....

Good luck.