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I have read through most of the posts on here and have noticed that quite a few people have not received their router from Sky. I ordered on the 16h of January, and it took them only a few days to switch over my ISP to sky. They have only ever sent me one letter saying not to worry and everything is in hand, however after around 20 phone calls all they can tell me that there has been a problem with my order. They say that the two systems they use are out of sync, and that a data fix will have to be applied to resolve the problem. The timescales for this vary depending on who you speak to, from 1 week to a month. They basically told me to stop ringing up as it has been escalated several times, and there is nothing more they can do.
Is anyone else in the same situation? Its frustrating knowing that the service is there, just the lack of router stopping me from being able to use it!
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yakyak
