Are the login details not just simply the login for the main email account?

[email protected] ?

Or are they a random username generated similar to pipex

No, the username includes the mac address of the modem and the password looks like an encrypted string

correct on both parts. The password is generated from a custom script key which only Netgear / Sky have.

It generates the username based on the MAC Address and then the password.

I would speak to Sky, its quite within their power to send out the router by express courier. I'd threaten to cancel it all if they dont send one out same-day express.

It's worth a shot! : )

Well I'm still not changed over, usually when i've migrated in the past the changeover happened in the early hours. Hopefully the router still gets sent and the changeover happens in a few days lol