No Wonder SKY has a bad name

wow shocked, Just just off phone to Sky BB tech support,

My question was:
please can you tell me incoming pop3 mail server, and outgoing smtp server
for outlook express?

Call started in India,
"please confirm all details, please hold sir"
"sorry sir i cant answer that question as i cant open that window"
"Please allow me to connect you to customer support"

Call now in Scotland,
"hi sir can you please confirm, all your details"
"hi sir im sorry I cant answer that question"
"let me transfer you to technical support"

Call now in Ireland
"Im sorry sir I cant answer that question as the mail
server is down"

explained only looking for server information,
"please hold sir"
"im sorry I cant answer that question as our mail server is down"
I asked Sir have you ever used outlook express before?
"No Sir"
I then asked may i speak to someone who has
"Please hold Sir"

Call went into hold music playing, then started to ring, answers
then line goes dead,

The call lasted about 40minutes which i payed for, without an answer,

no wonder support has a bad name

Edited by greddy (Tue 27-Mar-07 23:41:01)

Ok call me mad lol

just call support back,

automated answer system says

"CALL WILL BE ANSWERED IN UNDER 42 Minutes"

surely that must be a record, or a Scam, How many users
would really call support at 12.01am, to cause such a que??

shocking,

I cant be believe it LOL

Will drop watchdog an email in the morning and supply them with number used.

stop cross posting.

1AM AND STILL ON FN HOLD

So much for 24 hour support!

Hi m8,

peeps check ISP unhappiness, in case of bad ISP before they join,

Im letting Customers who HAVE joined and Those who MAY, know
my experience so far?

Whats the prob with THAT?

Greedy, I'm not sure who m8 is but as has been pointed out to you already, you are breaking the TB t's and c's by cross posting - it may be to your advantage to stick to your original thread, whichever one that is.

Blue

Sky User Web Site

Those details are on the Sky web site.

Indeed they may well be doesnt excuse them carrying on as listed in his post though does it