reset the router to defaults... there is a very small hole at the back of the router, get a ball point pen and enter it into the hole.

The lights at the front will flash a few times now try and connect again using the security info on the back of the router.

before you flash the router with a new firmware you'll need your username and password from the sky router.

1) Launch a web browser, it doesn�t matter if the router is not connected to the ADSL line, if not connected you will see a page not found error, that�s expected and normal.

2) Next, in the address bar cut�n'past or click on this link:

http://192.168.0.1/setup.cgi?todo=ping_test&c4_IPAddr=%26%2Fbin%2Fbusybox%20grep%20ppoa_%20%2Ftmp%2Fnvram%20>%20%2Fwww%2Fnetgear.cfg

(If prompted for a router username and and password then username -= admin password = sky)

Next you should see a white screen with just one of text something like

Usage: ping [OPTION]� host

4) Wait about 10 seconds and cut�n'paste or click this link

http://192.168.0.1/netgear.cfg

5) This will save a text file called netgear.cfg wherever your default location for saving documents is. You should then able to open netgear.cfg with a text editor such as Notepad on a PC or Textedit on a Mac. I �d suggest you re-save it with a different name as netgear.cfg is also used for router settings backups.

The text file should look something like :

pppoa_username: blahblahblah@skydsl
pppoa_password: 1234567aa1
pppoa_idle=0
pppoa_ipaddr=

blahblahblah@skydsl is your actual Sky broadband username whilst 1234567aa1is will be your ADSL password.