ho hum

just migrated from pipex - and so far , well dial up is still `great` as my adsl isn`t working


line was supposed to be activated yesterday - the `sky test` button said all fine , line sync`d - but no ip


phone call saying am i happy with the service - erm no its not working (there computer says all activated apparantly) - talk to technical support - line is supposed to be on


well now the `sky test` has an error `300` no internet (green light on router says there is) and still no ip - yes i am connected at 4096/448 with line attenuaion of 57db


so , erm , wtf is going on? anyone have any idea`s??

Same thing happened to my mate, all looked fine but no IP.

I called CS and they confirmed his line was up but it would be 72-hrs before he could use it.

Being a bit cynical i thought they were just stringing him along, this was a Friday afternoon, on the Monday morning he had an IP.

I seem to recollect that it says something about waiting time in the intro letter you get from Sky but don't quote me on that

Which service have you subscribed to ? If you have 448 up, you are either on Sky Connect, or still on Pipex. Sky Mid and Max have 768 upload speeds, I believe.

were on the `mid` package (or supposed to be) - and according to everything i`ve read that 448 is the upload (unless they`ve changed it!)

activation date (according to the letter ) was wednesday 5/9/07

Edited by Caimbeul (Fri 07-Sep-07 12:13:15)

mid is indeed 448 upload. Only max is higher.

Mid is up to 400k - normally 416

Connect is 448

well 2 days after `activation` and its finally working *yeah*

5024 down
768 upload :O

is that right?


eidt:

and now , no voice calls , phone has no dial tone

Edited by Caimbeul (Fri 07-Sep-07 14:37:49)

Ahh, I stand corrected ! Not been with Sky very long

>and now , no voice calls , phone has no dial tone

Call BT and tell em Openwretch cocked-up again.

latency for agmes so far is


aweful

around 200ms on uk servs

imba so far loving every minute

and 5 days for teh phone as well to be sorted

an update - and i need help now


BT `fixed`` the line fault today (no voice) - and now guess what


i have NO adsl - adsl died and voice came back on.

BT says there not a fault and to contact sky - if this carries on then tbh i want out of the comedy circus.

can anyone offer some advice please


sky are blaming BT for messing up teh exchange and change over - i asked about compensation adn they said it wasn`t there fault i don`t have adsl its BT`s

bt`s are blaming sky saying the change over was done correctly

we still have no adsl


help!

An email to the CEO of BT, Ben Verwaayen, often works wonders. BT email addresses take the form of [email protected]

more of an update (after an hour on the phone)

apparantly we are the only LLU customer on the exchange and there is a fault with the dslam (apparantly) and its being changed today BUT

when asked if we will have adsl the reply from tier 3 was `BT will still need to perform a twisted pair shift and this can take 5 working days`

now when moving dslam in the first place - they have to do this anyway (so i was led to believe)

this will mean we lost adsl on 28th august (pipex deleted details from radius server early) - and still don`t have it back now , coming on 3 weeks later, and by next week (thursday he said was worst case that it could be live).

this is a getting to be a joke - when BT change a dslam would they also move the twisted pair to it as well?

I think it gets a bit more complicated than that, unfortunately. The DSLAM is Sky's property, so Sky's contractors will be doing that. The tie pair has to be fitted by BT, I believe, because it attaches to BT's property. Not that BT would deliberately slow things down, because you're not using their services

well good news is its all back on and working


upload is down at 400k though but stable at 4meg download

should we push for compensation?

You have nothing to lose