an update - and i need help now


BT `fixed`` the line fault today (no voice) - and now guess what


i have NO adsl - adsl died and voice came back on.

BT says there not a fault and to contact sky - if this carries on then tbh i want out of the comedy circus.

can anyone offer some advice please


sky are blaming BT for messing up teh exchange and change over - i asked about compensation adn they said it wasn`t there fault i don`t have adsl its BT`s

bt`s are blaming sky saying the change over was done correctly

we still have no adsl


help!

An email to the CEO of BT, Ben Verwaayen, often works wonders. BT email addresses take the form of [email protected]

more of an update (after an hour on the phone)

apparantly we are the only LLU customer on the exchange and there is a fault with the dslam (apparantly) and its being changed today BUT

when asked if we will have adsl the reply from tier 3 was `BT will still need to perform a twisted pair shift and this can take 5 working days`

now when moving dslam in the first place - they have to do this anyway (so i was led to believe)

this will mean we lost adsl on 28th august (pipex deleted details from radius server early) - and still don`t have it back now , coming on 3 weeks later, and by next week (thursday he said was worst case that it could be live).

this is a getting to be a joke - when BT change a dslam would they also move the twisted pair to it as well?

I think it gets a bit more complicated than that, unfortunately. The DSLAM is Sky's property, so Sky's contractors will be doing that. The tie pair has to be fitted by BT, I believe, because it attaches to BT's property. Not that BT would deliberately slow things down, because you're not using their services

well good news is its all back on and working


upload is down at 400k though but stable at 4meg download

should we push for compensation?

You have nothing to lose