Migration gone T1T$ up. Why oh why?

Currently with Nildram and hopefully moving to SKY someday.
Got MAC code from Nildram and gave to sky.
They tell me it's been declined due to not being valid 3 times.
It was entered originally online and verified as correct with skys system.
Nildram tell me on 3 occasions it's 110% correct. Also emailed it via cut and paste.

Now i'm in limbo land as one tells me it's correct, the other tells me it isn't. And to top it all BT issue them and verify them, but they can't be contacted.
Sky tell me that if it's been rejected once it will always be rejected.

Migrated 3 times before and never had a problem, one of those was from nildram before.
I don't know who's telling the truth or maybe both are and it's BT's fault.

What can be done?
Other than cease and reorder.

You may have to wait 30 days (from date of issue) until that one expires and then get another one.

Then hope that it's valid

Which knowing my luck, won't be.

Why can't i contact openreach myself and sort this?
No one will give me there number and neither ISP is looking like sorting it out.

You can speak to BT ref MACs I have done it and they will tell you what is going on you just need the right number to call (I will look for it), SKY are highly incompetent in all aspects of BB not least thier appalling admin of MACs there system like the staff is naff if it screws a processing of a MAC up it cannot then accept another on the same line number, some have waited up to 6 months there are many posts on the subject this may end up being yet another.


Best of luck.

Hope you fair better than the rest.

EDIT : Its BTw not BTo

Edited by deleted (Thu 22-Nov-07 17:26:38)

I applied for Sky BB about 15 months ago. I am still waiting for the phone call they promised me when they seemed unable to connect me for an unexplained reason. Several people on the phone before that said they had sorted it - but it never happened.

hgm