Sky username and password

i have been told by TWO customer support reps that i can use my own router if i wish. But not to expect any technical support. So i said fine. I then requested my username and password and then was told sorry you have to use our equipment.

Does anyone know one moment they tell you can use your own equipment and the next you cant.

Has anyone else been told this and how they resolved it.

http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=sky&Number=3284994

i have tried this and it gave me the password but i tried using my lan mac address@skydsl and the pasword from my sky router and my netgear one but both of them say authnication failed.

which one am i meant to be using.

Post deleted by jacques

That's strange I was told yesyerday I could use my own router from an online help punter!


cheers

Edited by deleted (Wed 05-Mar-08 09:51:54)

Is your sky router one of the new black V2 routers?

Did you omit the colons ie>>> 001B2Fxxxxxx@skydsl

hi yes its one of the new v2 black routers

when you say did i omit the colons do you mean remove the : between the letters and numbers if so yes i did but it still wouldnt take it.

may be worth contacting the author of the https://www.cm9.net/skypass/ password generator, James67, on skyuser forum:

http://www.skyuser.co.uk/forum/blogs/james67/