just done tracer

results are :Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 38 ms 37 ms 38 ms dr3.hobir.isp.sky.com [89.200.128.40]
3 37 ms 38 ms 37 ms vl193.ar8.hobir.isp.sky.com [89.200.132.102]
4 43 ms 44 ms 44 ms 212.58.238.189
5 44 ms 43 ms 43 ms 212.58.238.129
6 43 ms 43 ms 43 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]
am still in 10 day trial it worth going to gaming profile

Looking at your ping i'd guess you have interleaving switched on. Their gaming profile should switch this off (in theory) and reduce that by about 10-20ms.

In reply to a post by huwwatkins:

Looking at your ping i'd guess you have interleaving switched on. Their gaming profile should switch this off (in theory) and reduce that by about 10-20ms.

Gaming profile switches off DLM capping, and reduces interleave depth/delay but does not turn off interleaving.

how do i turn it off it anything i can do on my end or its it ring sky job

You have to ring sky and ask them to put you on the Gaming profile but this doesn't switch interleaving off.

Make sure max delays gets reduced i asked to be put on gaming profile which made it worse!

on gaming with max delay reduced:

Tracing route to www.bbc.net.uk [212.58.244.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 30 ms 28 ms 29 ms cr3.ndtwe.uk.easynet.net [87.87.225.43]
3 25 ms 24 ms 24 ms 80.238.52.129
4 26 ms 27 ms 27 ms te0-1-0-2.er11.thlon.ov.easynet.net [89.200.135.
99]
5 26 ms 25 ms 26 ms 212.58.238.189
6 27 ms 25 ms 26 ms 212.58.238.129
7 30 ms 26 ms 28 ms 212.58.239.58
8 26 ms 26 ms 28 ms 212.58.251.44
9 26 ms 26 ms 25 ms www.bbc.co.uk [212.58.244.68]

Trace complete.

In reply to a post by J_Walsh:

Make sure max delays gets reduced i asked to be put on gaming profile which made it worse!

You mean make sure you get put onto Gaming profile?

This is a traceroute i have just done, i'm also with sky but have Gaming Profile enabled which in my case had turned interleaving off.

Tracing route to www.bbc.net.uk [212.58.246.94]
over a maximum of 30 hops:

1 6 ms 1 ms 2 ms 192.168.0.1
2 29 ms 30 ms 27 ms dr2.hobir.isp.sky.com [89.200.128.30]
3 28 ms 26 ms 27 ms vl192.ar8.hobir.isp.sky.com [89.200.133.104]
4 34 ms 32 ms 32 ms 212.58.238.189
5 35 ms 32 ms 34 ms 212.58.238.129
6 37 ms 34 ms 33 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
7 35 ms 33 ms 34 ms 212.58.255.12
8 35 ms 34 ms 34 ms bbc-vip015.cwwtf.bbc.co.uk [212.58.246.94]

Edited by deleted (Tue 15-Feb-11 19:38:36)

are those results using a Ethernet cable or wireless, the reason i ask is i would expect a lower ping than yours to the bbc if on fastpath, something that sky are known not to enable, and also as a former ukonline customer, who did enable pure fastpath my ping to the bbc was always around12-13ms and some other ukonline customers had lower than that, even with bethere it's 13ms they may have reduced the delay but that's about all they have done

Hi the previous was done on wireless, here is a test done on wired.


Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 26 ms 26 ms 25 ms dr2.hobir.isp.sky.com [89.200.128.30]
3 27 ms 26 ms 26 ms vl192.ar8.hobir.isp.sky.com [89.200.133.104]
4 32 ms 32 ms 33 ms 212.58.238.189
5 32 ms 31 ms 32 ms 212.58.238.153
6 32 ms 32 ms 32 ms 212.58.239.62
7 32 ms 31 ms 32 ms 212.58.251.44
8 32 ms 32 ms 32 ms bbc-vip115.telhc.bbc.co.uk [212.58.244.70]

Channel: FAST, Upstream rate = 796 Kbps, Downstream rate = 6647 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime

That sugests to me that i would be on fastpath, am i correct??

well i suspect getting somebody on sky support that knows what they're doing probably helps . When put onto gaming profile my max delay wasnt reduced after getting through to i presume tier 2 he tweaked the settings which helped!

In reply to a post by spongebobhims:

Hi the previous was done on wireless, here is a test done on wired.


Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 26 ms 26 ms 25 ms dr2.hobir.isp.sky.com [89.200.128.30]
3 27 ms 26 ms 26 ms vl192.ar8.hobir.isp.sky.com [89.200.133.104]
4 32 ms 32 ms 33 ms 212.58.238.189
5 32 ms 31 ms 32 ms 212.58.238.153
6 32 ms 32 ms 32 ms 212.58.239.62
7 32 ms 31 ms 32 ms 212.58.251.44
8 32 ms 32 ms 32 ms bbc-vip115.telhc.bbc.co.uk [212.58.244.70]

Channel: FAST, Upstream rate = 796 Kbps, Downstream rate = 6647 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime

That sugests to me that i would be on fastpath, am i correct??

No, it's a well-know bug. The pings aren't low enough to be on Fastpath.

Thanks for the fast reply i did think the pings were a tad high as i used to get around 20 with eclipse but put it down to being on a residential LLU package and not business.

once interleave is switched off, you should also get a small increase in sync also,

will ring sky tomorrow hopefully goes well ...

'tracert bbc.co.uk' Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 22 ms 22 ms 21 ms dr3.hobir.isp.sky.com [89.200.128.40]
3 21 ms 22 ms 21 ms vl193.ar8.hobir.isp.sky.com [89.200.132.102]
4 28 ms 28 ms 28 ms 212.58.238.189
5 28 ms 28 ms 28 ms 212.58.238.129
6 28 ms 28 ms 28 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]
thinks sky have lowered my pings and my upload has shot up to 1 meg which is nice

Looks like only the upstream was reduced, a lower ping to the first hop (sky's kit) at the exchange should be possible,well would be if they provided fastpath, and if your line shows it would be stable i don't see any logical reason for sky's stance on it, just plain stubbornness on their part if you ask me, well it has and will continue to loose them custom, especially from the avid game players

I phoned Sky today to be asked to be placed on the gaming profile. The guy on the end of the phone stated that I was still on BT Equipment and not on a Sky unbundled exchange - despite my Sky Account says "Sky Broadband Unlimited" and I'm connected to sky at:

DownStream Connection Speed 18218 kbps
UpStream Connection Speed 1153 kbps

All he said he could do was decrease the interleaving depth - so he put me on hold for a few moments but it does not seem to have done anything, ping times are still the same:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 30 ms 30 ms 29 ms dr2.enlba.isp.sky.com [89.200.128.31]
3 30 ms 30 ms 30 ms vl192.ar8.enlba.isp.sky.com [89.200.133.186]
4 36 ms 36 ms 36 ms 212.58.238.189
5 36 ms 36 ms 36 ms 212.58.238.153
6 35 ms 35 ms 35 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

It's one of the "newly" unbundled exchanges too, was unbundled on 25th June last year. Despite me informing him of this he was still adamant that my exchange was not unbundled - it seems to be rather pot luck if you get someone that actually knows what they are doing!

Edited by deleted (Sat 19-Feb-11 17:41:05)