joing sky broadband

hi i have just joined sky tv today. i have also ordered sky talk and sky broadband, i am moving from bt. i have been told that my new phone service with sky will go live on the 17th oct. i was then told that my sky broadband will go live about 15 days after that. does this mean i will have no broadband for a couple of weeks. i am out of contract with bt but have not told them i am leaving. sky have not asked for a mac code. cheers

i was then told that my sky broadband will go live about 15 days after that. does this mean i will have no broadband for a couple of weeks

Probably,as Sky normally order the broadband after the phoneline is active though 15 days does seem a lot i think its usually around 5.

i am out of contract with bt but have not told them i am leaving

Still have to give notice to BT I think this is 7 days,are you out of contract for phone as well as broadband?

sky have not asked for a mac code.

This is normal when moving to full LLU where Sky take control of the line as well,expect a £30 cease charge from BT by not using the MAC process.
http://www.productsandservices.bt.com/consumerProduc...

It's always advisable to obtain a MAC from the losing ISP prior to ordering even if not needed and to confirm you have left when the new ISP starts.

Joined myself last Thursday, i was told to obtain a MAC from o2 and input it on the web site in MySky. but it gave an error, after ringing Sky they told me they can not accept the MAC until after the Phone go's live on the 14th.

Should be no downtime has the MAC is valid for 30 days so I should imagine once the MAC is given to Sky as long has its within the 30 days all should be seamless. We will see.

Edit: Just realised what you meant, maybe there will be downtime after Sky take over the line, in my case o2 require a BT line and has from the 14th it will be a Sky line.

Edited by Kimi (Sun 02-Oct-11 19:35:54)

so it looks like i could be without bb for a while. think i will cancell my order with sky and stick with bt for now

In reply to a post by kampa:

so it looks like i could be without bb for a while. think i will cancell my order with sky and stick with bt for now

It is a possibility
There's a thread on AV with a recent timeline someone has posted about a transfer from TT to Sky
http://www.avforums.com/forums/sky-broadband/1506770...

In reply to a post by boysteve:

This is normal when moving to full LLU where Sky take control of the line as well,expect a £30 cease charge from BT by not using the MAC process.
http://www.productsandservices.bt.com/consumerProduc...

I'm curious to know why BT Wholesale would charge when a line is moved from BT Wholesale to Sky LLU MPF. As far as I was aware, Sky pay Openreach to switch pairs at the exchange, I'm not really sure what work BT Wholesale has to do and why they can justify a charge.

"Edit: Just realised what you meant, maybe there will be downtime after Sky take over the line, in my case o2 require a BT line and has from the 14th it will be a Sky line. "


I'm going through the same situation as you, had my phone line moved to Sky on 27th Sep and naturally thought the same as you, O2 require a BT phone line....and so on.....but i'm still on O2 broadband, due to swap to Sky BB tomorrow...5th Oct..

up to now (fingers crossed) it's been pain free...

In reply to a post by Mr_Mojo_Risin:

I'm going through the same situation as you, had my phone line moved to Sky on 27th Sep and naturally thought the same as you, O2 require a BT phone line....and so on.....but i'm still on O2 broadband, due to swap to Sky BB tomorrow...5th Oct..

up to now (fingers crossed) it's been pain free...

Thanks for that info, yes fingers crossed

In reply to a post by boysteve:

sky have not asked for a mac code.

This is normal when moving to full LLU where Sky take control of the line as well,expect a £30 cease charge from BT by not using the MAC process.
http://www.productsandservices.bt.com/consumerProduc...

Not always so. There was no charge levied on me when I moved from BT to SKY LLU a couple of years ago.

In reply to a post by tonym:

In reply to a post by boysteve:

sky have not asked for a mac code.

This is normal when moving to full LLU where Sky take control of the line as well,expect a £30 cease charge from BT by not using the MAC process.
http://www.productsandservices.bt.com/consumerProduc...

Not always so. There was no charge levied on me when I moved from BT to SKY LLU a couple of years ago.

However..... the charges levied by BTw have changed during the last couple of years, given that BT are always looking for ways to screw a few more quid out of us on any pretext - without a MAC there could easily be a cease charge applied.

Edited by deleted (Tue 04-Oct-11 20:37:50)

get your MAC, offer this to SKY, even if this is through a phone call. Once moved to sky, tell your old provider quoting the mac code. asking for the line to be closed with the mac number.... Just cover off the bases

On reading this link again: http://www.productsandservices.bt.com/consumerProduc...

It would appear moving to Sky LLU MPF is covered by scenario 2, and as such no charge should be raised.

Yep no charge should be applied, a cease where the user was removing services entirely would be billed though.

Only fair!

"up to now (fingers crossed) it's been pain free... "

knew it...spoke too soon....
had my broadband activated on the 5th as advised...using it...a bit slow...but we'll see...
The problem I have is Sky won't believe me that the broadband is activated because open reach haven't advised them that it is....and because of this ?Sky won't activate anytime+ on my account.....because the computer say's noooo....

Knew I'd spoke too flamin' soon

you won't be using this service anytime(+) soon

well suposed to be going live with my broadband on fri 14th oct and live with my phone line on mon 17 oct . got my router on mon. thought my phone line would go live first. fingers crossed it all goes ok.

good luck. could you let us know how you got on once completed

In reply to a post by kampa:

well suposed to be going live with my broadband on fri 14th oct and live with my phone line on mon 17 oct . got my router on mon. thought my phone line would go live first. fingers crossed it all goes ok.

My broadband should go live today and phone on Friday. Originally i was told that the phone would go live before they could process order for broadband, but this changed last week when i received router and email to say the 12th

O2 router went down around 4:30 so plugged in Sky router and it's all set up and ready to go

Connected at 4mb will increase in the coming days. All seamless so far

what are your line stats?. Do you have any idea what speed you will end up at

In reply to a post by iand:

what are your line stats?. Do you have any idea what speed you will end up at

Going by my o2 connection i'm expecting around 9000 down 1000 up

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 41.0 dB 26.0 dB
Noise Margin 15.1 dB 13.0 dB

Bit higher today.

ADSL Link Downstream Upstream
Connection Speed 6142 kbps 796 kbps
Line Attenuation 45.0 dB 24.7 dB
Noise Margin 9.1 dB 11.5 dB

Your Noise Margin should level off at around 6-7 dB, so you will get a bit more download speed over the next few days.

sky went live yesterday seams faster than bt getting about 2.8 cant see it getting much better . we live in a small village and our exchange runs on coal

Day 3, getting very close to my old o2 sync.


ADSL Link Downstream Upstream
Connection Speed 8631 kbps 921 kbps
Line Attenuation 45.0 dB 24.7 dB
Noise Margin 7.8 dB 8.5 dB

In reply to a post by kampa:

sky went live yesterday seams faster than bt getting about 2.8 cant see it getting much better . we live in a small village and our exchange runs on coal

Depends on your line stats reported by your router. Can you post them here?

In reply to a post by Kimi:

Day 3, getting very close to my old o2 sync.


ADSL Link Downstream Upstream
Connection Speed 8631 kbps 921 kbps
Line Attenuation 45.0 dB 24.7 dB
Noise Margin 7.8 dB 8.5 dB

My friend gets almost identical stats you you with the help of DMT tools to lower the SNR (using a belkin router not skys) gets gets a sync of about 97xx and a 10xx up the extra meg on his speed from what it normal syncs at is amazing help to him worth a look into if you want to push for a tad more speed

I also used to do this on my sky line i was always ment to get a lot higher sync but sky kept refusing that i could get it even though i used to near the start lol so DMT tools helped me up mine i dont bother now tho as got VM 100 + the sky as back up.

Ash