What the.........

I've been away for a few days so like the good green person that I am, I turned everything off..

Was downloading some bits today and noticed I was getting 2.3Mb/Sec, had a look at my router stats and saw this

Router Statistics

System Up Time: 47:02:12

ADSL Link Downstream Upstream
Connection Speed 22006 kbps 1153 kbps
Line Attenuation 7.5 dB 6.1 dB
Noise Margin 5.9 dB 9.0 dB


BONUS !!!!

Nice download speed. Shame about the upload speed, but that's Sky for ya!

Yea would be nice to have more on the upload side, not quite sure what I would get with someone like Be, probably close to 2Mbit. But at the end of the day, I've got limited options at the exchange and you get what you pay for....

Still a happy camper though, last week I was getting a 15meg sync

On standard uncapped ADSL2+ (Annex A) you'd get 1.4 meg, about 18% more speed upstream. It's a shame this is purely down to pointless upstream capping by Sky, but oh well.

Post deleted by tomxlisa

Lucky you, my sync seems to have gone down for no reason at all, i called sky and they say it is all i can get and won't put it back up to what it was.

In reply to a post by tomxlisa:

Lucky you, my sync seems to have gone down for no reason at all, i called sky and they say it is all i can get and won't put it back up to what it was.

You might have to call a couple of times to get someone who will do this for you. I had the issue where my line is able to get 19.4mb but they would not allow it above 18mb in the end the 1lst line support guy spoke to his manager who got someone above him to remove all restrictions on my line

I have called them up a good amount of times but they continue to tell me i can't have the speed i have already had.

In reply to a post by tomxlisa:

I have called them up a good amount of times but they continue to tell me i can't have the speed i have already had.

Hm interesting, I guess you could try a "broadband/technical complaint" http://www.sky.com/helpcentre/complaints-code/

Its via email and a little slow but they should be able to help. Be as detailed as possible if emailing them.

Also regards calling them I've actually found calling them at night (say around 11PM/1AM) to be pretty good, seems the staff are more willing to try stuff.

I think i will try and call them again around that time you stated, and see what luck i get this time.

Did just try calling them, but they are closed?.

In reply to a post by tomxlisa:

Did just try calling them, but they are closed?.

What package are you on? I'm on full LLU so might be why.

Full LLU.

Sky offer 24/7 support for broadband customers on 08442 411 653. There's also a lesser known direct line for the broadband provisioning team, who can deal with pretty much any query. PM me for this.

I believe some departments might operate a 12 hour day 6 days a week, like accounts and billing, so make sure you select the options properly. The technical support teams have always been 24/7 in my experience.

Edited by deleted (Wed 04-Apr-12 10:52:58)

Oh right, i didn't call this number, i will try it shortly and see if it works, i've always thought sky offered a 24/7 broadband support, when i called them before and they said they was closed i called 150, is this other number still free to call from your sky phone line?.

In reply to a post by tomxlisa:

Oh right, i didn't call this number, i will try it shortly and see if it works, i've always thought sky offered a 24/7 broadband support, when i called them before and they said they was closed i called 150, is this other number still free to call from your sky phone line?.

Hey,

The number I use is: 084424141411

I've never been charged for calling that. Option five for broadband. It will read out a message about departments being closed but the options follow that

This number worked 084424141411, but the other number 08442 411 653 said they was closed, still didn't get my sync up though, they did try and it still stopped at what it is now, i am not sure if they are trying hard enough as with some people you get through to they seem to be able to change your sync better than others.

why would you not post a direct number?