Fibre and BB from Sky ?

I have ordered Fibre to be installed on the 12th Nov, but reading some posts , people have a back up adsl line in case the fibre goes down. As I have now taken out my line rental with Sky would I also get their BB lite for free ? Does the new sky router do VDSL and ADSL ?
Im asking because the cabinet on the street has been placed in an accident blackspot ! and several cars have crashed there in the last few years, so im expecting the worst, lol
Thanks

2nd adsl lines need their own line rental as nothing to do with fibre line. Sky only does one line per home

Car taking out cabinet not seen one yet, but at 20 per month for rental and adsl you must like internet or work from home

I thought you got auto free BB lite when you took out a sky phone line with a 2GB usage allowance ? wouldnt it be a first adsl line ?

The fibre broadband is running across a telephone line which will have Sky line rental on it already....

So unless you can get sky to install a second telephone line to your property it wont work how you appear to think

In reply to a post by MrSaffron:

but at 20 per month for rental and adsl you must like internet or work from home

Who doesn't in this modern age?

I realised as soon after I wrote that, that I will have FTTC and it uses my phone line from the cabinet, thanks. I only have 1 line not 2.
They knocked my HD pack down to £2.50 a month, for 12 months, when I got it, so works out a bit cheaper for me and there is the £80 cashback for existing customers from "topcashback" if it ever turns up, lol

Edited by garbageguy (Sat 03-Nov-12 15:40:09)

I wish you well on sky fibre

but from my experience its not been great.

Zero problems with it here. Had it pre-launch too and everything happened seamlessly. Even Openreach were spot on with the engineer calling beforehand to warn of the ADSL switch off etc and accommodated my needs very well.

Isolated Incident? Have You Tried Putting It To TheM About Your Problem?

Zero Problems Here Too Consistently Good Speeds And Ping Times. Really Happy With It Well WOrth £20 A Month!

Edited by deleted (Tue 06-Nov-12 19:41:10)

Sky Hub arrived today, install on Monday,

my install went ok. started 40/2 then moved to 40/10 after about 10 days. I neded to reboot the BT modem for for that to happen.

Hopefully everything will go well.

I phoned Sky today and as Im ordering Sky Talk to be installed the same day, asked them if I could pay line rental in advance, they said yes ! £119.40 so saved £54

I have the 80/20 service and it's always been absolutely fantastic. Never a problem.

Surely the old cabinets also in the blackspot then?

Edited by ukhardy07 (Fri 09-Nov-12 20:35:23)

Nope

terrible sky

4 months with no fix made me switch to BT

shame really that they treat their customers like mugs

5-6 engineer visits all saying my line was "perfect"

when its a problem inside their network (from what i've read so far)

more info in this large thread

http://helpforum.sky.com/t5/Sky-Fibre-Broadband/Half...

Edited by epyon (Sat 10-Nov-12 02:01:49)

I don't have these issues. I have had issues with Sky in the past and at the time been very bitter and angry. Eventually though they have always resolved my problems and compensated me highly. Then given me contact numbers and email addresses incase I have further issues.

Like any company they have good eggs and bag eggs. I haven't had the half speed issue however I don't doubt that it exists. Sky will resolve it though (I have faith). Perhaps it is why they haven't been pushing the 80Mbps service more (which I have).

Edited by ukhardy07 (Sat 10-Nov-12 03:31:23)

Well I had it installed this morning, the engineer was very rushed and didnt want to move my master socket into the lounge from the hall, so he gave me the cable and I ran a slim cat 5 cable round my lounge to my pc whilst he sorted the master socket out, he didnt fasten the modem to the wall, his boss told him not to ?
But it looks like I have got the half speed problem, 27mbs down and about 6-7mbs up, I have tried ringing, but they are always busy, whats the best thing to say when they answer ??

Try with Ethernet as poor wifi can be a big problem

Turn the wifi off

I am on a desktop, its cabled, thanks

Go to 192.168.0.1 and click maintenance
It will show up and down speeds

What are they

Edited by ukhardy07 (Mon 12-Nov-12 17:26:14)

40 and 9.9 already checked
How do I get the speedtest in my sig, I tried the url links but didnt work, is it img not url links ?

Edited by garbageguy (Mon 12-Nov-12 17:54:56)

That's the data the modem would report. It's your actual sync

Definitely strange, get in touch with sky

Will try again in a bit , if they answer
http://www.thinkbroadband.com/speedtest/results/id/1...

In reply to a post by ukhardy07:

That's the data the modem would report. It's your actual sync

But don't forget to power on and off the ROUTER to update this information. Don't touch the MODEM.

Try speedtest.net and London namesco and London vodafone servers

Think broadband gets me 14 Mbps at best

System Up Time: 00:01:58

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN WANoE 1536 3451 0 0 0 00:01:36
LAN Up 1268 605 0 0 0 00:01:58
WLAN Up 2875 1536 0 0 0 00:01:58
Broadband Link Downstream Upstream
Connection Speed 40000 kbps 9996 kbps
After the reeboot.

[IMG]http://www.speedtest.net/result/2303527452.png[/IMG]
30.4 down and 9.02 up using a london server, when i used the vodaphone server, London I got 17mbs and 4mbs, which I also got on ThinkBroadbands speed test 17/4 strange ?

Edited by garbageguy (Mon 12-Nov-12 20:57:54)

Why strange? Points to possibly routing out of Sky being an issue, or their is a lot of variability which speed test manages out by reporting the burst speed

But there are ALSO quite a few reports (see SkyUser) of people who have been misprovisioned on some hidden BRAS or similar with half speed profiles. Sync at 40meg, downloads at 22.

But then there are all the typical problems:
* Congestion
* Misconfigured computer
* Security software
* Slow PC
* Poor network card
* using wireless

(Interestingly I've just used this sites flash tester on 2.4Ghz and I get 22meg, and on a borrowed 5Ghz router I get 42meg - and on ethernet 43meg!)

Thats why I thought I had the half speed problem, I dont have a spare router to test my speed on

In reply to a post by garbageguy:

Thats why I thought I had the half speed problem, I dont have a spare router to test my speed on

You can't easily change the router on Sky Fibre unless you have a Draytek or Billion with the special firmware.

Leave the modem on and don't touch it until 2 days after your install.

i get lower download speeds on tbb test files and speedtests.

than most sites

some sort of routing issue ?

You probably don't have the half speed issue. The namesco speedtest is reliable (I find).
The vodafone server is always a little dodgey. I wasn't sure which one of the two played up for me so I asked you to do both.

On think broadband I see 14Mbps. If I run a YouTube download at 1080p it goes at 8Mb/s

Most speedtests can't handle FTTC speeds. The namesco ones a good one as they have the capacity to test correctly.... Overall I find speedtests just totally unreliable. I easily get my full 80Mbps speeds yet speedtests say otherwise.

A good test is to download iTunes & run 2 full 1080P videos on YouTube. Then look in task manager (windows) or activity monitor (mac). See if that appears to match up. Do these things simultaneously.
Eg if you connect via Ethernet you'll see the connection at 100Mbps. You're looking to see it hit 30% or above.

On OSX it just shows the current download speed as a total.

That's a far better test

Edited by ukhardy07 (Tue 13-Nov-12 03:57:42)

I think so

It did the same on virginmedia and now on Sky too. I just don't bother with it .

OK cheers, well at least all my torrents are 1-1 ratio now I find it hard to believe that my upload on torrents is at max or more, sometimes 11Mbs and my download struggles to hit 12Mbs , time will tell.

I just downloaded a download manager, so I could see my download speeds, as Chrome and IE hide them now, I started to Get FiFA demo at 480MB and it was downloading at 4.9Mbs and would take 1min 12 seconds, so I guess Thats full speed

Edited by garbageguy (Tue 13-Nov-12 08:08:03)