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Hi
Hope you can help.
My niece has moved in with a friend and they currently have no broadband.
Previously up until the end of April they had Sky broadband and phone which I believe expired the end of April.
I am looking to set up a new contract in my name for them but I have questions:
1: When the contract expired did the sky phone line deactivate or have a cease order placed on it ? i.e new line and charge If i set up a new contract?
2: When I place the order online can I just give the address where they live and not the phone number? The reason is that they swear they never used the landline and are saying they have no idea what the tel number is or was
thanks
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1. Contracts don't usually expire, after minimum term they jump to 30 day notice contracts usually. So someone must have either told Sky to stop it, or not paid or something else. Which of this will determine if just turned off or a full cease placed.
2. If no dialtone on the phone, then all you can do is give the address Probably will be considered a new line provide (to get it reconnected at the exchange) so check costs. If there are debts attached may be more problematic
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks. That's really useful to know.
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I am happy with the service personally I just wish my upload was more. (796kbps) but I have to live with it until I move. Makes Skype video calls rather awkward and I can just about stream Netflix.
What's the upstream noise margin? If it's well above 6 dB might be worth them restarting line training.
Oliver.
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15.15db it says
It's solid connection been up 187 hours since DLM ended.
Way too high, I'd request line training to be restarted.
Oliver.
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Edited by deleted (Fri 10-May-13 19:53:06)
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even though I am about 2KM from exchange?
Yes, plenty of spare noise margin there for extra speed.
Oliver.
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Thanks ill give them a call now 
Let us know how you get on. The DLM has been improved so hopefully it is smart enough to give you some extra upload but it could take a few days and will start off slower.
Oliver.
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Edited by deleted (Fri 10-May-13 20:42:40)
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Fair enough. I probably would have pressed them on it since I wouldn't be happy with such a large noise margin. I'm not even 100% happy with my own 9.9 dB upstream margin but I don't think their DLM will put it any lower.
Oliver.
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From the statistics no evidence that the BT wiring is holding you back.
If it was you would be getting a lot less than an 8 Meg sync at 43dB attenuation, and the spare noise margin on upstream is the Sky DLM capping you.
Sky DLM is known for favouring stable over absolute speed. If you wanted absolute speed it used to be BE.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Are you expecting the BQM to be flat and green when you are actually doing stuff like downloading files?
If you want that, then you need to implement QoS on your router and prioritise ICMP packets.
To see latency wise when downloading or uploading is normal. i.e. your graph shows your computer finishing something around 3am, and probably a big download between 10:30 and 11:30 pm
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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You mean its only a flat green line when you are idle, which is exactly what you would expect
IRC assuming just a chat room and not file downloads is pretty low data volume
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Result.
Oliver.
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Are you sure it is tracking the right IP address? Sky IP are dynamic, so might be monitoring someone else by now.
Looks like web browsing with some short file downloads in the few hours up to 4pm.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Sky answer to instability will be to slow the sync down.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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