Let us know how you get on. The DLM has been improved so hopefully it is smart enough to give you some extra upload but it could take a few days and will start off slower.
Fair enough. I probably would have pressed them on it since I wouldn't be happy with such a large noise margin. I'm not even 100% happy with my own 9.9 dB upstream margin but I don't think their DLM will put it any lower.
Oliver.
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Are you expecting the BQM to be flat and green when you are actually doing stuff like downloading files?
If you want that, then you need to implement QoS on your router and prioritise ICMP packets.
To see latency wise when downloading or uploading is normal. i.e. your graph shows your computer finishing something around 3am, and probably a big download between 10:30 and 11:30 pm