Sky Uptime Survey

Hi

After BT came out to fault find the noise on the line I was wondering what people's average up time is?

At present the longest I have been connected without a drop is 21 days.

The shortest I have been connected is 9 hours.

I was wondering what was other people's experience is with regards to the longest you have been connected

Regards

Until my Q hub died after a power cut it had been up for 122 days without a resync.

Weeks of uptime on ADSL, it only resets if I'm messing around with hardware (which is a pretty frequent occurrence).

On TalkTalk my connection dropped at least once every 3 days. Even a lift and shift didn't fix it, but switching to Sky did.

On BT 14 days then the home hub reboots itself.

On Sky I could go a couple of months (using own router), but not with the Sky Hub which always rebooted itself.

In reply to a post by ukhardy07:

On BT 14 days then the home hub reboots itself.

I seem to be stuck, since I turned off the dreaded FON on my HH5B I haven't had that

https://s14.postimg.org/rz1d2h82p/Screen_Shot_2016_0...

??

Will try this and report back, would be great if it worked.

At 13 days now so should know within the day

https://s18.postimg.org/904fmnkex/Screen_Shot_2016_0...

Edited by ukhardy07 (Fri 02-Sep-16 00:29:29)

I am under the impression that a fibre broadband is more stable and more likely to connect for days without re-syncing?

Mine were both as equally stable, but I guess there is less copper in the mix which can only be a good thing.

If you are having issues now, and the issue is between your house and the cabinet, going to fibre will make no difference as that part of wiring remains unaffected.

I would certainly opt for the sky Q hub if you can & intend on using isp supplied kit.

The Sky Fibre Pro here remains connected literally for months at a time. Get the odd disconnection now and again from their end (presumably when some maintenance is going on), otherwise it's only ever disconnected when we get a power cut at this end.

FYI my record uptime on sky fibre was around 2500 hours I believe

In reply to a post by synapse321:

I am under the impression that a fibre broadband is more stable and more likely to connect for days without re-syncing?

On Virgin that's more of the case but FTTC is prone to drops like normal service is I think.?

In reply to a post by ukhardy07:

On BT 14 days then the home hub reboots itself.

Interesting that the Plusnet Hub One (effectively a rebadged HH 5a) doesn't do this.

In reply to a post by IanBB:

Interesting that the Plusnet Hub One (effectively a rebadged HH 5a) doesn't do this.

Perhaps Plusnet had that particular "feature" removed from their version of the firmware.

In reply to a post by IanBB:

In reply to a post by ukhardy07:

On BT 14 days then the home hub reboots itself.

Interesting that the Plusnet Hub One (effectively a rebadged HH 5a) doesn't do this.

PN also disabled the smart setup "feature" - aka annoyance.

Fortunately I haven't had 1st hand of that particular annoyance, errm feature.

In reply to a post by ukhardy07:

Will try this and report back, would be great if it worked.

At 13 days now so should know within the day

https://s18.postimg.org/904fmnkex/Screen_Shot_2016_0...

Well 2 hours ago I lost the net after 31 days - was better than 14 days anyway lol

At present I am out of contract with Sky.

Does ordering just the new SKY Q hub tie you into another contract?

Regards

Edited by deleted (Sat 03-Sep-16 16:54:14)

In reply to a post by synapse321:

At present I am out of contract with Sky.

Does ordering just the new SKY Q hub tie you into another contract?

Regards

I've never been with Sky so I couldn't tell you for sure matey. But I would assume so. ?

In reply to a post by synapse321:

Does ordering just the new SKY Q hub tie you into another contract?

Shouldn't do, unless you get it free as part of a new contract or contract extension. Confirm it via live chat.

In reply to a post by synapse321:

I am under the impression that a fibre broadband is more stable and more likely to connect for days without re-syncing?

Initially I was going to say fibre's not more or less stable, but having thought about it I'd say fibre is more stable.

ADSL or ADSL2+ is sold with no artificial cap and runs at line speed, so the line only has the target noise margin between connection and disconnection.

Fibre is a capped product, either 40,55 or 80Mbps and so a lot of customers have a line that's capable of more than their connected at and so can cope with interference more than if it were running at its maximum.

So it's less about VDSL being more reliable, and more about how it's sold.

Now that is a good question. When I ordered SKY Q it needed a SKY BB line to work. Not sure if the BB line contract is also extended to the same as the SKYQ contract. I assumed so when I ordered.

Uptime? Maybe two minutes, sometimes ten seconds, but could be even less. Been like that in May, June, July, August and September. The time spent on the phone to Sky 'customer service' Two hours a week on average, Total time Openreach have been in attendance at my house? About 10 hours. Time with a massive hole at the end of my drive? Couple of weeks. Time to the end of my 'broadband' and 'landline' contract around 200+ days.

Edited by M100 (Mon 05-Sep-16 20:30:00)

Is virginmedia available where you live, it might be easier than diagnosing the fault with the current line to just get cable.

Sky want approx £68.00 for sky q hub without entering into new contract.

It depends how much you value 5Ghz WiFi and how much you use the wireless. It will not give you more range, just a faster connection to newer devices over wireless.

In reply to a post by synapse321:

Sky want approx £68.00 for sky q hub without entering into new contract.

You're better off spending £68 on a router which can connect to ISPs other than Sky, IMO.

As an update the longest I have been connected is 40 days.

If you are on dynamic IP address does this cause your connection to drop after the IP address has been renewed?

Regards

In reply to a post by synapse321:

If you are on dynamic IP address does this cause your connection to drop after the IP address has been renewed?

No.