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Standard User aks
(committed) Thu 30-Jan-20 14:28:57
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Two weeks to activation


[link to this post]
 
I've just signed up to Sky Superfast with Talk Anytime for their £25/month for 18 months deal, which is just about half what I'm paying with Plusnet, so I thought worth a crack. In addition, I expect to get cashback which is showing as tracked. Excellent!

Quick question though: is it normal to take two weeks to activate the service on an existing line with fibre already active? I'm out of contract, etc. I was expecting a few days, just enough time for the Sky router to arrive in the post...

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Tony
Standard User ian72
(eat-sleep-adslguide) Thu 30-Jan-20 14:34:47
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Re: Two weeks to activation


[re: aks] [link to this post]
 
Sounds about right. Ofcom require a 10 working day notification period to ensure that lines aren't slammed. You should get a letter telling you an order has been placed and that you have 10 days to stop it. That means that all migration orders take at least 10 working days so 2 weeks isn't bad at all (actually it is as quick as it can be).

EDIT : Clarified it is working days

Edited by ian72 (Thu 30-Jan-20 14:39:18)

Standard User aks
(committed) Thu 30-Jan-20 14:38:55
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Re: Two weeks to activation


[re: ian72] [link to this post]
 
Thanks, I was being impatient!

---
Tony


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Standard User Oliver341
(eat-sleep-adslguide) Thu 30-Jan-20 15:01:22
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Re: Two weeks to activation


[re: aks] [link to this post]
 
In reply to a post by aks:
just enough time for the Sky router to arrive in the post...

Speaking of allowing time for delivery, when I ordered Plusnet I checked with them with three days to go whether my router had been ordered, and it hadn't. I'd have been without broadband for three days unless I had chased it up...

Oliver.
Standard User aks
(committed) Thu 30-Jan-20 20:40:09
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Re: Two weeks to activation


[re: Oliver341] [link to this post]
 
Cheers, Iíll get on to them if I donít see the new router next week, although Iíll probably use my own.

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Tony
Standard User wolvesmad
(knowledge is power) Thu 30-Jan-20 21:53:47
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Re: Two weeks to activation


[re: aks] [link to this post]
 
Took 2 weeks for my line to migrate from BT to EE. FTTC to FTTC.

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EE Fibre Plus 68|20Mb
Standard User aks
(committed) Sun 09-Feb-20 11:17:22
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Re: Two weeks to activation


[re: Oliver341] [link to this post]
 
The Sky router (SR203 black) arrived yesterday - I received an email update Friday that it had been posted, so quick delivery once sent.

Thursday is go live, I'll faff about with the router a bit between now and then, check out the router UI and WiFi range compared to my Netgear D7000v2.

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Tony
Standard User dect
(experienced) Sun 09-Feb-20 15:26:48
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Re: Two weeks to activation


[re: aks] [link to this post]
 
In reply to a post by aks:
The Sky router (SR203 black) arrived yesterday
Did you have to sign up to 'Sky Broadband Boost' to get the Sky SR203 router?
Standard User aks
(committed) Sun 09-Feb-20 15:54:23
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Re: Two weeks to activation


[re: dect] [link to this post]
 
No, only Superfast BB (£25/month inc Anytime calls).

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Tony
Standard User simon194
(fountain of knowledge) Mon 10-Feb-20 08:15:17
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Re: Two weeks to activation


[re: aks] [link to this post]
 
Looks like the phone is going to be using Sky's VoIP service. It's the only reason they supply the SR203 without having to sign up to the Broadband Boost option.
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