My initial contract was for a fixed 12 month period, for Broadband & Line Rental at approximately £23.00 P.C.M.
When that ended in November 2019, SKY renewed the contract and changed it to a "Rolling" contract, with new increased charge rates for Broadband & Line Rental by almost 50%, to approximately £43.00 P.C.M.
I have been out of the UK since December 2019, with limited Internet access until May 2020, and have only become aware of this situation on my return.
I did not receive any reminder of the initial contract end date or any communication notifying me of the change to the contract type (i.e.Fixed Term to Rolling) or the new increased rates - is this legal?
Any suggestions about my possible redress or action to resolve this issue?
I have contacted SKY but they stated that it was illegal to send out remainder communications related to contract end dates, that my initial contract included various 'Discounts' that had now ended, and all contracts were now "Rolling" contracts.
They agreed to amend the monthly charge rate from the current £43.00 P.C.M, to a new rate of £22.00 P.C.M., but would not offer to reimburse any of the increased amounts charged under the new "Rolling" contract. which had been imposed without any communication to me, or agreement on my part to accept.
Is it legal for them to fail to advise a customer of the impending end date to their existing Fixed Term Contract, to then change it to a "Rolling" contract, with new charge rates including increases of approximately 50%, without notifying the customer of these new terms & conditions?.
Amy suggestions on what further actions I could consider (apart from the obvious of cancelling the current contract and I have already commenced a Complaint case with the 'Resolver' website), would be gratefully appreciated.