and did a line test and it failed. I TOLD YOU THIS 2 WEEKS AGO ...... ARGHH!!!!

Sounds like a BT problem

They have reported a DSL problem to BT on Thursday and BT are working on it.

BT Normaly finish the work in two days, but say five. Still not fixed.

Erm didn't I tell you this 2.5 weeks ago?

Get any slower and .....

Edited by littlec (Tue 10-Oct-06 08:17:06)

In reply to:

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BT Normaly finish the work in two days, but say five. Still not fixed.

Erm didn't I tell you this 2.5 weeks ago?

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No, you said
"Day 5: Card from BT through door saying line is OK."
The problem is still with BT as it always has been

The physical problem might be with BT however the real problem seems to be Sky not reporting it and escalating it if necessary. In other words, not caring, which is tipical...

The way the BB industry is set up the end-users can not contact that part of BT, only the ISP. It is the ISP duty first of all to report the fault to BT (do you think BT will just go by chance to that particular exchange and check that particular line???), follow it up and if it doesn't get resolved even escalate it.

During my connection I also had a "fault" with BT (or maybe just not doing it properly) but my ISP (not Sky of course) got on the case, even contacted their manager in BT (ISPs have their assigned contacts in BT of course) and got it sorted in 2 days.

According to a lot of posts this is what Sky fails to do, still. It seems it takes days just to get trough their own system, from the completely useless Tier 1 to Tier 3, or what ever they do...

The bottom line is, any ISP is "perfect" when things work OK, it is when you have a problem that you need to see the commitment and customer service... From what I have seen written about Sky, the only happy customers are the ones that had it working straight away. Everything else is such a hassle (unneeded)...

Good luck with them anyway. I am surprised you still keep up with them instead of just cancelling and going to a proper ISP.

Cheers.

Saying BT are investigating it.

I suppose an email is better than no email. I wonder if the reason i'm getting these emails are because I complained to the James Murdoch email address.

In reply to:

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The physical problem might be with BT however the real problem seems to be Sky not reporting it and escalating it if necessary

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Sky ask BT to do the work, BT should do the work. There's nothing to escalate.

Not worth a comment, noticed so far how realistic your postings are... Here to improve Sky ratings I guess...

Which ISP are you with?

la-la-la...

Still havn't got a clue what is going on. When I ring up they say the ticket is still open but it's with BT Engineers. Can't give me any more information because they can't see the tier 3 comments...