Happy Customer?

/sarcasm mode ON

Why am I not getting the full 16Meg download speed??

Why was I offline for 2 weeks when switching from AOL to SKY??

Why is the free router not the best model on the market??

Why does it take sky 60 seconds to answer my call??

What exaclty am I paying �10 a month for??

/sarcasm mode OFF


Actually I have absolutely nothing to moan about .... yeah that's right, nothing to whinge about, no absurd demands and no unreasonable expectations.

Here's my SKYBB story:

Couldn't do a migration from AOL LLU to SKY Max (pre 14th Feb) so had to cancel, wait for the line to clear and order SKY. I messed this up a little by ordering too early and had to get the order resubmitted with a very very quick call to SKY.

Router arrived within a few days. BT Order appeared at the same time and gave a date a week ahead (06/03/07). So I connected up the router in anticipation of the big event.

Checked the line a few times before the 6th .... half expecting to be connected up early. No idea why I thought this. Maybe because I didn't expect to be connected exactly on the day planned and that it would either happen early or late.

The 6th of March arrived. I switched the pc on at 6:15AM before I left for work .......... I was connected at 3.5 Meg! WOO HOO! This was twice as fast as my AOL connection at half the price. AND it had happened exactly when SKY & BT said it would :-)

The connection was stable. The router was easy to configure (though not a easy as the Belkin ones I was used to). But it was free and it actually looks good on it's little stand. (old routers go on ebay soon)

I was expecting more than 3.5 Meg as I live about 2km from the exchange. So over the next few days I set about improving my speed:

~ I tried 2 other routers - both of which wouldn't sync as high as the Sky router.
~ Changed filters (used BT ones) - no change
~ Tried connecting via the master socket (behind the BT faceplate)..... i got an extra Meg! WOO HOO.

So there was obviously something iffy about my internal wiring. After a bit of detective work I figured out that an extension leading upstairs to a single phone was the cause of the unwanted line noise. The solution was to reconnect this extension via filter right at the master socket and filter out the noise as early as possible. Faceplates with built in filters are available - will buy one soon (see www.skyuser.co.uk for more on this topic). For my other extension leading to the router i took the opportunity it tidy up the wires by removing excess length and wiring through a proper junction box.

Net result = Sync at 4.7 Meg! (at peak time too)

Over the last week I have put the connection and router through it's paces:

~ No disconnections
~ Steady 4.7 Meg
~ Seen a single BitTorrent download clocked at 490k (3.9 Meg) !
~ No wireless signal dropping
~ VPN works straight out of the box and is stable (unlike my Belkin Router)

Now I could complain about being on the 8 Meg product instead of 16 Meg ... but why try and fix it if it aint broke? And what benefit would it give me anyway? Would it sync any higher and be just as stable? Might cost SKY a few quid which they could obviously afford, but increasing their costs in a unneccessary way like this doesn't benefit anyone.. .... as long as I'm getting value for money and good service I don't mind them maximising their profits. Yeah I know that might be a controversial thing to say but it all stems from the realisation that contracts have to be beneficial to both (all) parties.

I had left AOL because they had previously screwed up speed upgrade, gave poor customer service and was quite expensive in comparison to others. So since my painless move to SKY which gives me a realiable service at over twice the speed and half the cost I am understandibly quite pleased with my decision to move.

Apologies to those who come here looking to read tales of woe and also to those who actually do have real problems .... but I thought that it might make a change to hear from someone with a positive story to tell.

And NO ... I don't work for Sky :-)

"Now I could complain about being on the 8 Meg product instead of 16 Meg"

Why would you complain anyway's as that's all your line can take.


"Might cost SKY a few quid which they could obviously afford, but increasing their costs in a unneccessary way like this doesn't benefit anyone"

Not sure where your going there, why would it cost sky extra to increase the speed of your line ?

"Why would you complain anyway's as that's all your line can take."

- My point exactly ... doesn't stop some people though.

"Not sure where your going there, why would it cost sky extra to increase the speed of your line ? "

- I assume that I have been put on 8Meg for a (financial) reason. Must cost more to provide 16 Meg compared to 8 Meg? If they change it now it will surely cost them money. Someone somewhere pays for the labour costs.

Thanks for the positive post about Sky.. I am thinking of moving to them and trying to get an overall picture of the service they provide.. this has helped towards that a little..cheers!

I too have had no probs since leaving Wanapoo/Orange. In all honesty I had no probs previously either. I moved because Sky were cheaper.

I now pay �5 pm instead of �18 and I'm getting a steady 6 - 6.5meg connection.

GedNE

I was with MAAF and as soon as my exchange got updated i was off. I use skyuser.co.uk for help as well as here if needed, plus there is a free number to call sky when you have too.

The cost is great and at the moment i am downloading without the worry of going over a low limit...

Go for it

"I assume that I have been put on 8Meg for a (financial) reason. Must cost more to provide 16 Meg compared to 8 Meg? If they change it now it will surely cost them money. Someone somewhere pays for the labour costs"

From what I know there's no real financial difference as in both cases your taking up the same slot in the rack in the server room . Also for someone to upgrade you to the max would just take a button press however it'd probably cost you more in phone calls to get it done than it would for the techy to press the keyboard.

my live date is tomorrow for sky im looking forward to it to

hopefully ill get about 10-14 mb as the checker said i might

and all for �10 bargin i think

dream

"Now I could complain about being on the 8 Meg product instead of 16 Meg"

Why would you complain anyway's as that's all your line can take.

---------------------------------------------------------------------------------------------

because if you only download less then 40GB a month your giving Sky a free fiver!!!

Been fine for me too.



Apart from me wanting ADSl2+ and not ADSL its ben fine.

Router arrived on time (before being connected) and I was connected on the date they said.


Only slight diffrence, is that I get better speeds with my old speedtouch router over the Sky one, but thats the only thing I have noted and hardly something to put people off the service.