Only getting under 2mb on sky max

I was connected with sky broadband max on 5/9/07 and been getting very low dl speeds since I been connected namely starts at around 4mb and then goes down to as low as 1mb.

I have contacted sky support and tonight tier3 phone me and my connection is still the same if not worse.Said they would send me a new sky router is this the likely cause of my problems.

I was with bethere and getting 18mb dl speed and I have a prefiltered faceplate.

sky router netgear DG834GT

System Up Time 01:04:58
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 23007 39109 0 993 13554 01:03:30
LAN 10M/100M 40608 24615 0 13616 1219 01:04:56
WLAN 11M/54M 1853 877 0 155 34 01:04:46


ADSL Link Downstream Upstream
Connection Speed 8096 kbps 768 kbps
Line Attenuation 28.0 db 19.5 db
Noise Margin 15.5 db 14.0 db

/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 8096 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 15.4 14.0
Attn(dB): 28.0 19.5
Pwr(dBm): 19.8 8.0
Max(Kbps): 10944 1248
Rate (Kbps): 8096 768
G.dmt framing
K: 254(0) 25
R: 12 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 254 25
M: 1 8
T: 1 1
R: 12 16
S: 1.0470 8.6153
L: 2040 208
D: 64 8
Counters
SF: 182550 182548
SFErr: 0 0
RS: 24826896 1551658
RSCorr: 17 0
RSUnCorr: 0 0

HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 59269072 0
Data Cells: 1090629 0
Drop Cells: 0
Bit Errors: 0 0

ES: 0 0
SES: 0 0
UAS: 21 0
Total time = 52 min 9 sec
SF = 182550
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 1 day time = 52 min 9 sec
SF = 182550
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 15 minutes time = 7 min 9 sec
SF = 25230
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52931
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 51459
CRC = 0
LOS = 0
LOF = 0
ES = 0


Wired.But same thing happens on wireless as well but modem is connected to router to pc.Been told by tier 3 that my line is able to 16.5mb on there exchange said that there were a lot of error on the line and that the top speed I will be able to get with theses is around 2.5mb and on Windows Vista 32bit.

Have you tried changing the TCP/IP settings (MTU etc) ?

Try downloading and running TCP Optimizer if you haven't.

No because running windows vista.

Version 2.0.3 works with Vista. In theory, Vista shouldn't need tweaking.

You know you are only on ADSL1? Your sync speed is 8Mb but if you used to get 18Mb on be then you should be on ADSL2. Sky need to sort that anyway and probably won't be fixed by a new router.

Ya recieved new sky make no difference to my connection just waiting for a call from tier 3 support 5 working days is a nightmare to have to wait for a call back from them.Get them to take the cap off my connection.

It is not so much a cap as the wrong mode you are on G.DMT on Sky that is a max sync of 8096; to get more you need to be moved over to ADSL2+ >16Mbs it is a very common problem, good luck with the call back they seldom ever do (well not when your in) I try get them to call my mobile but they never do.

Edited by deleted (Thu 13-Sep-07 06:37:35)

Ok at last it's sorted I had a crossed line on the port so there was two mac address connected to the same port.sky contacted BT and now all sorted.Getting full 16mb dl speed.

/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 16380 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 9.4 12.5
Attn(dB): 31.0 18.6
Pwr(dBm): 921.6 12.4
Max(Kbps): 16624 864
Rate (Kbps): 16380 764
G.dmt framing
K: 245(0) 24
R: 10 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 62 68
B: 244 23
M: 1 8
T: 2 1
R: 10 16
S: 0.4776 7.7037
L: 4271 216
D: 64 8
Counters
SF: 235300 235298
SFErr: 4 1
RS: 32000818 2000033
RSCorr: 1273 2
RSUnCorr: 39 0

HEC: 3 0
OCD: 0 0
LCD: 0 0
Total Cells: 147630700 6853945
Data Cells: 170741 45072
Drop Cells: 0
Bit Errors: 0 0

ES: 20 1
SES: 10 0
UAS: 699 16
Total time = 10 hours 3 min 32 sec
SF = 287387
CRC = 196
LOS = 11
LOF = 0
ES = 20
Latest 1 day time = 10 hours 3 min 32 sec
SF = 287387
CRC = 196
LOS = 11
LOF = 0
ES = 20
Latest 15 minutes time = 3 min 32 sec
SF = 13114
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 55408
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55470
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55408
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55900
CRC = 4
LOS = 0
LOF = 0
ES = 3