Changed to MAX - same sync speed

Hello,

I have been with Sky Broadband for about a couple of months now and have been able to get excellent download speeds on their MID package, i looked at my stats and they look like they would suit MAX, so i contacted sky and they upgraded my to their MAX package,
the next day i disconnected router and reconnected, the SYNC speed for downstream syncs at 8096, the upstream has gone upto 768.

i thought it strange that the downstream would not really change, i have removed the faceplate from my socket so i could connect to the main socket but this has no effect at all, i have posted my detailed stats below, does anyone have any ideas?

thanks

ifconfig: ppp0: error fetching interface information: Device not found

Uptime 229860.31 229779.64
cat: /tmp/wan_uptime: No such file or directory
Wan up
adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 8096 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 13.6 13.0
Attn(dB): 34.0 20.5
Pwr(dBm): 19.8 12.3
Max(Kbps): 10400 1056
Rate (Kbps): 8096 768
G.dmt framing
K: 254(0) 25
R: 12 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 254 25
M: 1 8
T: 1 1
R: 12 16
S: 1.0470 8.6153
L: 2040 208
D: 64 8
Counters
SF: 2587 2585
SFErr: 0 0
RS: 351864 21972
RSCorr: 0 0
RSUnCorr: 0 0

HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 845589 0
Data Cells: 0 0
Drop Cells: 0
Bit Errors: 0 0

ES: 94 0
SES: 3 0
UAS: 775 0
Total time = 1 days 15 hours 51 min 0 sec
SF = 13442504
CRC = 575
LOS = 3
LOF = 0
ES = 94
Latest 1 day time = 15 hours 51 min 0 sec
SF = 3313503
CRC = 196
LOS = 1
LOF = 0
ES = 28
Latest 15 minutes time = 6 min 0 sec
SF = 2587
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 28582
CRC = 162
LOS = 1
LOF = 0
ES = 1
Previous 1 day time = 24 hours 0 sec
SF = 5082322
CRC = 41
LOS = 0
LOF = 0
ES = 35
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52931
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52931
CRC = 0
LOS = 0
LOF = 0
ES = 0

Well, you are on Max, in as much that your upload speed has increased, but the "G.dmt" bit in your specs means that you are still on ADSL2, not ADSL2+

Your noise margin suggests that your line should be able to support ADSL2+, so you need to talk to Tier3 support.

In reply to:

---

you are still on ADSL2, not ADSL2+

---

Think that should be "still on ADSL1".

yup, Mode: G.DMT = ADSL1

have just phoned them, the foreign lady lad to ask some silly questions before giving me a case number for tier3, they were busy so will call back later,

i love the questions though -
are you connected via the yellow cable? think she was refering to the network cable?
is the power light on?


anyway i will post when have an update

can i ask which figures you are looking at that tell you it is ADSL 1?

juust so i sound like i know what i'm talking about when i call them back later on


Thanks

Edit - Apologies i have just re-read, the fact is says G.DMT means i am on ADSL1

Edited by robx (Thu 01-Nov-07 15:23:31)

This primarily:
Mode: G.DMT

Added to:
Rate (Kbps): 8096 768

and:
SNR (dB): 13.6 13.0

The G.DMT is the ADSL standard. The rate is the max rate that sky use on ADSL1. The fact you still have some spare SNR would suggest if you were on ADSL2 then the speed would be higher than the limit of sky's implementation on ADSL1.

Here's a nice data sheet showing the difference etc...
http://en.wikipedia.org/wiki/G.DMT

Thanks for the info, still no update have not managed to speak to teir 3 yet, must have tried 7 or 8 times,

i took the phone line out of my router earlier and reconnected it, it has now synced at 4992 downstream and 512 upstream, will re-test it later when my current xbox download has completed.

looking at the detailed stats its still showing as normal ADSL and not ADSL2

below are the detailed stats of the current connection

ppp0 Link encap:Point-Point Protocol
inet addr:90.206.88.87 P-t-P:87.87.251.244 Mask:255.255.255.255
UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
RX packets:1017 errors:0 dropped:0 overruns:0 frame:0
TX packets:894 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:3
RX bytes:842022 (822.2 KiB) TX bytes:257081 (251.0 KiB)

Uptime 202113.96 201903.57
Wan up 200718.72 200517.64
adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 512 Kbps, Downstream rate = 4992 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 21.5 14.0
Attn(dB): 34.0 20.5
Pwr(dBm): 16.8 1.9
Max(Kbps): 10400 1216
Rate (Kbps): 4992 512
G.dmt framing
K: 157(0) 17
R: 16 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 254 25
M: 1 8
T: 1 1
R: 12 16
S: 1.0470 8.6153
L: 2040 208
D: 64 8
Counters
SF: 83158 83156
SFErr: 0 0
RS: 5654788 706826
RSCorr: 24 0
RSUnCorr: 0 0

HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 16644748 0
Data Cells: 18494 0
Drop Cells: 0
Bit Errors: 0 0

ES: 142 0
SES: 5 0
UAS: 150 0
Total time = 1 days 8 hours 8 min 33 sec
SF = 11875582
CRC = 863
LOS = 5
LOF = 0
ES = 142
Latest 1 day time = 8 hours 8 min 33 sec
SF = 1715235
CRC = 586
LOS = 4
LOF = 0
ES = 32
Latest 15 minutes time = 8 min 33 sec
SF = 30229
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 52929
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 24 hours 0 sec
SF = 5082380
CRC = 81
LOS = 0
LOF = 0
ES = 63
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 49931
CRC = 144
LOS = 1
LOF = 0
ES = 1
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52931
CRC = 0
LOS = 0
LOF = 0
ES = 0

Edited by robx (Sat 03-Nov-07 22:57:11)

Try turning the power off to the router for a minute, then switch it back on again. Just disconnecting the phone line can have undesirable effects.