can anyone help me out ?

it's not life or death.... my sky was due to go active today i have the router and it was a completely new order not a migration. The router is plugged in and i have no connection at all.the sync light isnt showing. But when i do a broadband line check it says i have an active adsl connection on my line. How can this be if the modem isnt registering as actively synced ? What do you think my chances are today of actually seeing the internet using sky ?

have you tried checking your router stats.
http://192.168.0.1
username admin
password sky

There should be a page showing router status then connection status.
This will tell you if you router is synced with the exchange.

were now connected but get authentication failed...... was so looking forward to using skyBB today lol. Anyone think it will actually be active today ?

Patience! try again in 30 mins