So who would I need to contact and how long does it take to become active?

Sky support

Ah Great, yet another call centre with people who can't speak English and have no understanding of Broadband!!! Grrrreat!!

I kept my router turned off last night, the first time ever and have just checked my stats and the line sync has changed, why would this result in any change and not before?

New stats below;

ADSL Link Downstream Upstream

Connection Speed 12280 kbps 916 kbps
Line Attenuation 22.0 db 9.0 db
Noise Margin 12.3 db 8.5 db

Should I turn it off again this evening?

Well, I kept the router off again last night and my speeds have again improved, see line states from today below;

ADSL Link Downstream Upstream
Connection Speed 15356 kbps 916 kbps
Line Attenuation 22.0 db 9.0 db
Noise Margin 7.1 db 8.0 db

Surely, simply leaving it off overnight shouldn't increase sync/speeds or should it?

That's as fast as you're going to get with Sky. ( 7db is the lowest SNR they officially support )

If you want more speed you need to 'obtain' the username and password from the Sky router and use another router that supports DMT or will run a custom firmware allowing you to 'force' a higher sync. To do this you will also need to be on the gaming profile to remove the SNR restriction from your account.

Sky do not support any of the above apart from moving you onto the gaming profile.

Edited by Finguz (Thu 20-Jan-11 15:26:20)

He could also get more sync speed by using a router with a conexant chipset such as a netgear DG834G-V5 or Billion 7204-R, nx ect , because the chipset is a better match to the easynet exchange dslams, providing that he is connected to the older Easynet kit, to find out , in the run box type"CMD" then "TRACERT" and enter a web address or ip, so for example: tracert bbc.co.uk at the prompt>
the first hop after your routers lan ip,will begin with Cr0."exchange name".uk.easynet.net exampleCr0.LVNOR.uk.easynet.net (LVNOR)=liverpool north,the difference in sync can be as much as 2mbit more depending on the current routers compatibility ,with the exchange kit, note: the Netgear DG834V5 i don't know of any 3rd party firmware or utility that would enable you to lower the snr on this router, where as the billion series it is possible via the routers cli to change the snr margin,
Should you want to try the DG834v5 the cheapest i have found is DG834V5 New the billion7204 range are more expensive, but are better router

Edited by tommy45 (Thu 20-Jan-11 16:04:00)

cr0.wwpenz.uk.easynet.net


Is this Sky (Sagem) router known to have very poor wireless signal?

I have tried all available channels and used the software 'vistumbler' and nothing improves the range. I only live in a flat and the signal will not reach to 2 (small) rooms along...

In reply to a post by shaneosborne:

cr0.wwpenz.uk.easynet.net

Looks like you're on the Easynet network.