Surely it coul be deemed anti competetive as well. They are a broadband supplier, you should be able to shop around for a router, especially if it breaks.
I thought it was 2 years as decreed by EU law, seem to remember a case where a customer took a tv back to Tesco after 18months and being refused a repair or replacement when they checked however there was something that guarantees electrical items for 2 years .
To claim a full refund, you need to make a claim as soon as possible; in most cases you will have only a matter of days or weeks. If you are trying for a repair, replacement or partial refund the law says that you can take action against the trader (usually through the courts) for up to six years after purchase.
Does this mean that all goods should last six years?
No. Your realistic expectations regarding the life of the object need to be taken into account. For example a 10 year old car is unlikely to last as long as a brand new one.
Make what you wish of it.
Tony
Oliver341 (knowledge is power)
Sat 05-Feb-11 14:34:01
Surely it coul be deemed anti competetive as well. They are a broadband supplier, you should be able to shop around for a router, especially if it breaks.
Yeah, perhaps Sky restricting the trade of Netgear, Belkin etc if they stipulate their broadband customers must use their supplied D-Link.
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