had the gaming profile activated but ping times have gone from 25 up to 45 is that normal? also download and upstream have lowered:

Tracing route to www.bbc.net.uk [212.58.244.71]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 47 ms 46 ms 46 ms cr3.ndtwe.uk.easynet.net [87.87.225.43]
3 43 ms 43 ms 43 ms 80.238.52.129
4 45 ms 45 ms 45 ms te0-1-0-5.er11.thlon.ov.easynet.net [89.200.135.
37]
5 44 ms 42 ms 43 ms 212.58.238.189
6 44 ms 45 ms 42 ms 212.58.238.129
7 44 ms 43 ms 45 ms 212.58.239.58
8 44 ms 44 ms 43 ms 212.58.251.44
9 44 ms 43 ms 44 ms www.bbc.co.uk [212.58.244.71]

Trace complete.

The gaming profile isn't always the best profile for everyone. Call them back and explain you were better off previously as they have several profiles to choose from. If ping isn't important to you though, just stay as you are

Edit: Just noticed your first hop and it looks like you are on the old easynet network. This is different with regards to profiles and hopefully someone else will be along to explain how exactly

This forum is a good place to ask while you're waiting.

Edited by Finguz (Fri 11-Feb-11 19:30:23)

well ping isnt too important but download and upload have been lowered. Well i think ill change back.I'll leave it till tommorrow as the guy i just spoke to didnt understand, thought i would like to lower my broadband package even after saying profile several times!

Edited by deleted (Fri 11-Feb-11 19:44:59)

Heh yeah some are great, while others are clearly in the wrong job

well rang up this morning and got passed through to somebody who knew his stuff! has got my download and upload up to higher than before and ping times down!

Tracing route to www.bbc.net.uk [212.58.244.69]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 27 ms 26 ms 27 ms cr3.ndtwe.uk.easynet.net [87.87.225.43]
3 23 ms 23 ms 23 ms 80.238.52.129
4 26 ms 26 ms 24 ms te0-1-0-7.er11.thlon.ov.easynet.net [89.200.131.
3]
5 24 ms 24 ms 25 ms 212.58.238.189
6 24 ms 24 ms 24 ms 212.58.238.129
7 25 ms 24 ms 24 ms 212.58.239.58
8 25 ms 25 ms 25 ms 212.58.251.44
9 25 ms 24 ms 24 ms www.bbc.co.uk [212.58.244.69]

Trace complete.

ADSL Link Downstream Upstream
Connection Speed 7486 kbps 864 kbps

That's more like it!

Edited by Finguz (Sat 12-Feb-11 15:18:37)