Its a shame your using a Belkin because unlike other decent routers they don't have a syslog you can access from the menu, that would tell you straight away if its a problem with your PPPoA username/password

Just tried changing the user name from numbers to letters and the connection is still green which means i am connected its driving me mad

I would expect your Internet light to be green anyway, that just means it has sync'd ok to the exchange, it doesn't reflect the next stages (RADIUS authentication)

In reply to a post by cornishweb:

Hi i just changed mine to 40 and now all the lights are green but still no internet and still says not connected ? and can i ask what MUR is

MER is MAC Encapsulated Routing, Sky customers connected to their new Alcatel isams have been switched from using PPPoA to MER on a different virtual circuit by recent router firmware updates.

Even if your Sky router now uses MER, it is still possible to connect using PPPoA using VPI= 0 and VCI= 38.

ok thanks

Do you know if the firmware update and migration to MER is only for MPF customers, or MPF and SMPF customers? I'm on SMPF and I'm still on D-Link firmware 1.11 and PPPoA, and it's been months since the 2.04 rollout started.

The firmware update would be for all d-links, it apparently does fix a few bugs as well as add support for MER. The rollout does seem very slow though, maybe sky were expecting problems. Currently at least, sky are only using MER on their new "ISAMs" (which I gather is Alcatels brand name for an MSAN). As a SMPF customer, you could be on either set of hardware, although they'd presumably favour easynet's DSLAMs, if there was one with an available port at your exchange when your ADSL was taken over by Sky.

In reply to a post by AbandonShip:

As a SMPF customer, you could be on either set of hardware, although they'd presumably favour easynet's DSLAMs, if there was one with an available port at your exchange when your ADSL was taken over by Sky.

First hop after the router is *.isp.sky.com.

I think you must be on one of the new isams then.
I'm on an ex-easynet dslam, and my gateway is **.**.uk.easynet.net, and the detailed ADSL stats indicate that the dslam's chipset (CO vendor) is globspan. I think the new hardware uses a broadcom chipset.

Edited by AbandonShip (Tue 03-May-11 22:28:45)

only adsl isp

virgin media have started locking people into using hubs and superhubs with the predicted complaints.