In reply to a post by cornishweb:

Hi been with sky 2 years but never again, my router broke and they told me i have to wait 7 days for new one so got my user name and pass from the net and tried my belkin but still no joy so moving away from them now as having to use there router sucks when it breaks and you have to wit 7 days for new one

7 days is a bit long, they should send one right away, certainly since they supply the router in the first place.
But then Bt can takes ages as well, I have known people wait for a week to get a router from BT.


My ISp don't supply a router, I using my old speedtouch, but I have also got a Netgear for a spare. Always have a spare router, it save s a lot of problems.


I don't think that Sky taking 7 days is a excuse to leave them mind you.

Been 7 days now still no router and i do have my own router and got my user name and pass from the net because sky don't give you that either. but it wont work i have tired everything so i now think its not my router that is faulty ?. and i think 7 days is a joke to wait for a router its 2011 not 1911

Try the Sky router again, see if you can get some line stats from it.

New router come today and works must be a setting that stops my belkin from working.but i am still leaving sky because if it happens again i will have to wait another 7 days

Get your new username and password and try the Belkin again.

Might do after but to be honest cant see the point when i am leaving sky

To prove the Belkin is fine and it was an account issue, or not.

Yep

Virgin are having a rough ride, loads of complaints about the Superhub and now Xbox Live, PSN and PC Online gaming all virtually unplayable for weeks and still unplayable for most because of their new traffic management policy !

@BatBoy yes will give it a try and see if it works but there could of been a setting that i missed

Edited by deleted (Thu 05-May-11 20:50:33)

Probably not going to happen again though for a few years is it?

In the mean time you could investigate why the Belkin would not work.

Unless you have Be/o2 on your exchange you would be foolish to leave Sky. Sky value for money are pretty much unbeatable.