Just realised this is wrong

VPI/VCI: 0/40

And I remembered the other thing I had to change was the DNS server address. I had to change it to 90.207.238.97 I think that was the change that got mine working.

In reply to a post by cornishweb:

New router come today and works must be a setting that stops my belkin from working.but i am still leaving sky because if it happens again i will have to wait another 7 days

Yeah I don't blame you! Any company that won't drop everything and put you before their other customers doesn't deserve your business.

In reply to a post by Finguz:

In reply to a post by cornishweb:

New router come today and works must be a setting that stops my belkin from working.but i am still leaving sky because if it happens again i will have to wait another 7 days

Yeah I don't blame you! Any company that won't drop everything and put you before their other customers doesn't deserve your business.

Think that is a little unfair Finguz. The requirement from Sky in Ts&Cs to use their router causes major problems if that router has to be replaced for any reason - an unusable Internet connection for a week just because you are tied into their router (at least as far as Ts&Cs go) is a difficult pill to swallow. The OP is entitled to consider that requirement significant and enough to trigger a move to another ISP.

I'm with Sky and I signed up knowing full well that they required me to use their kit. Nobody forced me to sign up and nobody forced the OP either. If he now is complaining about it, perhaps next time he shouldn't be so hasty to sign his life away?

You may feel my post was unfair but I don't see it. He knew what to expect so he has nothing to [censored] about, especially as he now has his second free router

If the lack of internet was an issue he could have bought a dongle and then flogged it on the bay or thought ahead and not signed up with Sky.

Either way, I have no sympathy whatsoever. Nor would I expect any if I had been so hasty. People need to learn to be responsible for all their decisions, not only the ones that make them look good.

Edited by Finguz (Fri 06-May-11 17:04:40)

Its not free and like most people I doubt he's read the small print, in fact unless you know where your looking its hard to even find the relevant bit that covers this

I'm with the OP, its rubbish service having to wait X days for replacement. They should let you use your own router and certainly be willing to provide the info to let you do it especially when their kit fails.

Remember the OP's issue is a result of failed Sky kit, does it say anywhere in the T&C's it will take up to 7 days to get a replacement? I doubt it

BT supply the Homehub but your able to use your own kit, that's the way it should be and how all other ADSL ISP's do it

In reply to a post by GMAN98:

BT supply the Homehub but your able to use your own kit, that's the way it should be and how all other ADSL ISP's do it

Agreed. All these locked routers will be destined for the local landfill once the customer leaves Sky, surely can't be good for the environment and something the EU should pressure. It's worse than O2 in my opinion, at least O2 take them back when the customer leaves them, but Sky don't want them back and leave it up to the consumer to bin.

Incidentally Sky have admitted the wireless on their latest router is complete pants, so for many customers they are unable to have a stable wireless connection with Sky's supplied router: http://helpforum.sky.com/t5/Broadband-Technical-Issu...

P.S. "a small number of customers" is a misprint, it is in fact "a great many customers".

Never thought of it like that to be honest, yeah I mean I'm sure there's a way to hack them and put your own firmware on if you do enough googling but how many "average" customers would do that, your right... probably straight in the landfill

LOL!!

Of course its free! People pay £15 per month at the most for truly unlimited 24/7, the damn router is free.

The environment has nothing to do with someone whining about having no internet either, you can do better than that.

Also, if you don't read the smallprint, you have it coming

Edit: This has jack to do with BT. Sky's terms and conditions make it abundantly clear that you have to use their router, BT is a different ISP. If you don't like the rule, you don't sign up with Sky.

It's not rocket science.

Edited by Finguz (Sat 07-May-11 10:51:13)

But surely we can all agree it would be a good thing if Sky would allow people to use their own routers.